What are the responsibilities and job description for the IT Support Analyst position at New Perspective Senior Living LLC?
Job Description
Job Description
POSITION SUMMARY
The Help Desk Support Technician provides technical assistance and support related to computers, software, and mobile devices used within New Perspective (NP) communities, remote offices, and the corporate office. The Help Desk Support Technician provides support to all NP team members, with a variety of daily issues that require investigation and resolution. He / she responds to queries, runs diagnostic programs, isolates problems, determines / implements solutions, and performs other technical support tasks as needed. This position will be based in the Minnetonka office. The job will require some travel between offices; the frequency of such travel depends on specific company initiatives and support needs.
SUMMARY OF RESPONSIBILITIES
- Provide phone, email, and remote desktop technical support to team members to resolve hardware and software issues
- Support and troubleshoot workstations, servers, and network-related issues
- Perform systems administration for Office 365 and Microsoft Teams
- Set up and provision new equipment (laptops, desktops, cell phones) and software access, as specified by team member role standards. Participate in inventory management
- Escalate customer issues through the proper channels
- Manage cases according to defined severity and case priorities
- Update cases and communicate with clients daily or as required until issue is closed
- Clearly document support issues and steps performed in NP ticketing system
- Develop competency in supporting community-specific technology. For example, diagnosing issues with nurse call software systems to troubleshoot and escalate as needed to the Help Desk Services Manager and NP technology partners
- Establish and document processes and procedures
Salary
55,000-70,000
REQUIRED QUALIFICATIONS / EXPERIENCE
PREFERRED QUALIFICATIONS / EXPERIENCE
Team Member Benefits & Perks
Why New Perspective Senior Living? A career with a purpose starts here!
This is an exciting time to join New Perspective. We are a growing company serving over 2,000 seniors today with a goal of reaching 10,000 by 2025. Our growth is creating energy, excitement, and the opportunity to make a difference in the lives of others. We have a culture of servant leadership and collaboration that supports each team member’s personal and professional development. At New Perspective you’re not just an employee, you are a valued member of our team.
New Perspective is an Equal Opportunity Employer.
INDHRLY
Salary : $55,000 - $70,000
