What are the responsibilities and job description for the Student Services Advisor position at New River Community College?
Posting Summary
Working Title
Student Services Advisor
Role Title
Education Support Specialist III
Role Code
29144
FLSA
Exempt
Pay Band
4
Position Number
27500046
Agency
New River Community College
Division
New River Community College (Div)
Work Location
Pulaski - 155
Hiring Range
$42,000-$62,000, depending on qualifications
Emergency/Essential Personnel
No
EEO Category
B-Professional
Full Time or Part Time
Full Time
Does this position have telework options? -Telework options are subject to change based on business needs-
No
Does this position have a bilingual or multilingual skill requirement or preference?
No
Work Schedule
Monday – Friday
Sensitive Position
No
Job Description
New River Community College is a two-year public institution of higher education operating under a state-wide system of 23 community colleges. The college is located on a one-hundred plus acre site at the intersection of U.S. Routes 11 and I 00 in Dublin, Virginia with an instructional site in Christiansburg. The campus provides modem, well-equipped facilities for the career technical education programs as well as for the college transfer programs. Approximately 4,000 students comprise the student body.
The people employed by New River Community College embrace the philosophy that all individuals should have an opportunity to develop and extend their skills and knowledge to increase awareness of their roles and duties as citizens. The college serves the educational needs of the public and assumes a duty to help provide the requirements for trained workers in the region through a combined effort with local industry, business, professions, and government. The college promotes equal opportunity for prospective students and employees.
Duties:
Duties:
NRCC is seeking a student-focused, connection building, and compassionate problem solver to join our team as a full-time Student Services Advisor. An advisor works closely with potential and currently enrolled students to identify career pathways in academic programs that match their interests and skills. The advisor serves as a resource to assist individuals in overcoming non-academic barriers that may affect their ability to complete their educational goals successfully. The work of an advisor is proactive and designed to assist the student in the completion of a credential or degree. This includes communicating regularly with students, maintaining records of student outreach and other interactions, making connections to available college and community support services, and assisting with academic interventions when necessary. An advisor utilizes a variety of technological solutions in addition to in-person interactions to connect with students. The ability to utilize and learn new technology and the willingness to work in different environments is essential. The advisor’s primary role will be onboarding and supporting students in various programs, including nursing and other health professions.
Special Assignments
May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.
KSA's/Required Qualifications
- Understanding and commitment to the community college philosophy.
- Demonstrated experience advising students.
- Ability to provide students with accurate information about academic programs and services.
- Ability to develop individualized academic plans.
- Strong interpersonal skills to help engage, provide support to, and motivate students.
- Excellent customer service skills, including the ability to follow up effectively.
- Effective oral and written communication, problem-solving, organizational, and presentation skills.
- Proficiency in use of technology, such as Microsoft Office and Google docs.
- Ability to work collaboratively with administrators, faculty, and staff.
Additional Considerations
Additional factors that may be considered include:
- Work experience in a higher education setting or in advising or academic coaching.
- Successful experience developing and executing best practices and appropriate interventions to support student success in college.
- Previous experience advising nursing or other health profession students.
- Knowledge of available financial aid and scholarship information.
- Knowledge of PeopleSoft or other student information software, case management systems and relevant educational technologies.
Operation of a State Vehicle
No
Supervises Employees
No
Required Travel
Ocassionally
Posting Detail Information
Posting Number
CLS_3728P
Recruitment Type
General Public - G
Number of Vacancies
1
Position End Date (if temporary)
Job Open Date
04/14/2025
Job Close Date
04/29/2025
Open Until Filled
Agency Website
Contact Name
Stacie Whitlock
Email
hrinformation@nr.edu
Phone Number
540-674-3635
Special Instructions to Applicants
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link:
Additional Information
Background Check Statement Disclaimer
The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/
EEO Statement
The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.
ADA Statement
The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.
E-Verify Statement
VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.
Salary : $42,000 - $62,000
