Service Writer

New South Tractor is looking for a motivated Service Writer to complement our quickly growing operation. Candidates will enjoy a laid-back yet fast-paced work environment while delivering a positive customer experience. Background with tractor, turf or light construction equipment is ideal but not required.

Starting pay will be based on experience, but there is room for growth. We offer health, vision, and disability benefits along with a week's paid vacation after one year of employment. Hours are Mon-Fri, 8am-5pm. Mid-March to Mid-September, 8am-noon on Saturday, if needed. If you feel like you might be a good fit for our team, please see further details below.

Responsibilities:

· Take customer calls for service-related items, such as arranging new service, service status updates, opportunities to upsell service/parts (needed items only), etc.

· Assist with receiving new service customers dropping off or picking up equipment.

· Service-related data entry into our Windows-based business system, primarily in the form of creating & maintaining new work orders and taking customer payments.

· Assist technicians with pulling parts for service jobs so they can stay clocked in on work orders.

· Assist with scheduling pickup & delivery for service jobs and delivery of new equipment.

· Follow service bulletins from manufacturers and keep us current on campaigns.

· Monitor the telematics dashboard and call customers when it's time to service or when they have a fault code.

· Any other service-related duties that contribute to efficient performance of the service department.

Requirements:

· A friendly, positive attitude in the workplace

· Enjoy interacting with the public to provide the best customer experience possible.

· Attention to detail

· Strong organizational skills

· Be a self-starter and stay on top of daily tasks.

· Reliable

· At a minimum, have basic computer skills and familiarity with Windows-based programs.

· Previous service-related experience is ideal.

· Ability to get to and from work.

Benefits:

· Blue Cross Blue Shield-Company pays 60% of employee cost, family can be added at 100% employee cost (if desired)

· Humana Vision Insurance-Company pays 100% of employee cost

· Humana Basic Life Policy-$25,000 Benefit, Company pays 100% of employee cost

· Humana Dental & Colonial Life Supplemental benefits can be added at 100% employee cost (if desired).

· One-week paid vacation after one year of employment plus five paid holidays

· Opportunity to advance

Job Type: Full-time

Pay: $14.00 - $16.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Work Days:

• Monday to Friday

Ability to Commute:

• Newton, NC 28658 (Required)

Ability to Relocate:

• Newton, NC 28658: Relocate before starting work (Required)

Work Location: In person

Salary : $25,000