What are the responsibilities and job description for the Strategic Director of Client Success (M3) position at New Ultimate Billing, LLC?
What We Are Looking For : We are seeking a seasoned leader with exceptional strategic planning skills and the ability to inspire teams to reach new heights. The ideal candidate will have a proven track record in healthcare revenue cycle management, experience in managing mid-size to large health system (including hospital) client success initiatives, and a deep understanding of consultative sales strategies. You should be adept at building strong cross-functional relationships, leading transformations, and utilizing data-driven insights to drive continuous improvement. What Their Impact Will Be :
- Lead and motivate a high-performing client success team to achieve company goals.
- Develop and execute innovative strategies that drive client satisfaction, retention, and growth.
- Oversee and enhance client relationships, ensuring a seamless and impactful client experience.
- Drive significant consultative sales efforts, renewals, and strategic upsell opportunities.
- Utilize advanced data analysis to monitor performance, identify trends, and make strategic recommendations.
- Collaborate cross-functionally to influence and shape the company’s overall client success strategy.
- Provide thought leadership and direction for the creation of educational marketing content. Preferred Qualifications :
- Bachelor’s degree in Healthcare Administration, Business, or a related field; MBA or MHA preferred.
- At least one professional certification such as CRCR, EHRC, CHFP, CMPE, etc.
- 15 years of experience in client success or account management in revenue cycle management, with significant experience in a senior leadership role.
- Extensive experience in developing and executing client success strategies that drive company-wide impact.
- Demonstrated ability to lead and grow a high-performing client success organization.
- Proven success in driving significant consultative sales efforts and upsell opportunities.
- Extensive experience in leading and supporting consultative sales efforts and strategic upsells. What We Offer :
- Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment.
- Employee stock ownership and RRSP / 401k matching programs.
- Lifestyle rewards.
- Paid time off.
- Remote work opportunities and more!