Director of Outlets

ALBERT HOTEL is hiring for a DIRECTOR OF OUTLETS

Albert Hotel is located on a three-acre site from 242 to 248 East Main Street, Fredericksburg, TX. The hotel itself is tucked away from Main Street located behind the original historic buildings, creating a peaceful escape offering quiet sophistication just off bustling Main Street. The hotel has 110 guest rooms, including bunkrooms, suites, and a private house, and each room will have tailored amenities, custom-designed furniture, and little extras to make guests feel at home. The property has three restaurants, one bar, a private dining room, and will offer in-room dining. Guests can enjoy the inviting outdoor lagoon-style pool, a fitness center, and a 2,000 sq. foot full-service spa. The property is ideal for hosting events, with a 3,600 square-foot event space and a 1,200 square-foot mezzanine deck and event lawn.

What you'll do:

• Develop departmental objectives, budgets, policies, procedures, and strategies
• Train and supervise the Food & Beverage Managers; provide feedback based on observation
• Work with the culinary team and Lead Bartender to ensure culinary and cocktail programs remain fresh and relevant, adapting as needed seasonally
• Demonstrate a working understanding of labor cost control through effective scheduling and proactive management
• Analyze operational problems, such as theft and wastage, and assist the Service and Event Managers to establish procedures to alleviate these problems
• Hold managers and staff accountable throughout their shifts for job performance through consistent supervision and follow-ups as needed
• Ensure immediate response is given to guest comments and concerns and apply corrective measures when necessary
• Ensure all employees adhere to dress code policies for their scheduled shift
• Assist to establish cost improvement objectives and implement action plans
• Follow inventory standards and procedures to consistently conduct an accurate inventory
• Ensure staff has a complete understanding of their job requirements and sufficient training before holding them accountable for results
• Ensure that all staff is delivering the level of service in accordance with New Waterloo standard operating procedures
• Assist management to maintain awareness of documentation as needed and retained in employee files
• Assist in the development and implementation of special projects as assigned
• Promote and encourage guest name recognition at all times with both internal and external guests
• Maintain a high level of cleanliness and awareness of safety in the work area
• Ensure all equipment is maintained in good, safe working condition; arranged for equipment purchases and repairs as needed

Who you are:

• Bachelor's degree from an accredited four-year college or university or an equivalent combination of education and experience
• 2 years of related experience in a Service Manager or Front of House leadership role preferred
• You have strong written and verbal communication skills and the ability to write routine reports and correspondence.
• You can speak effectively before guests and groups of co-workers.
• You can navigate and operate computer and Point of Sale (POS) systems.
• You can apply concepts of math including addition, subtraction, multiplication, and division.
• You are a leader. You’re dedicated to developing your team and creating a holistic sense of mission.
• You believe in learning and personal growth and show up as a contributor, not a spectator.
• You have a solutions-oriented mindset and the confidence to make fast-paced decisions.
• You’re excellent with time management and can function effectively in a dynamic environment.
• You have a strong work ethic and the ability to work autonomously.
• You believe that good hospitality is an experience, not just a transaction.

BENEFITS

We are proud to offer competitive wages and the following benefits for full-time employees:

• Up to 20% annual bonus potential for all salaried associates
• Up to 3 weeks paid time off annually
• Research/culinary travel opportunities for senior staff
• 50% off discount at most New Waterloo restaurants
• Health, vision dental benefits
• 401K matching
• Paid holidays
• Volunteer pay
• Tuition reimbursement
• Referral bonuses
• Discounts at our shops, hotels local partnerships

ABOUT NEW WATERLOO

New Waterloo is a community-centric independent hospitality company based in Austin, Texas. We use our platform to intentionally empower and get behind the choices of our people and communities - creating environments that sustain lasting social impact. Our team of hospitality experts provides the resources, talent, passion, and collaboration necessary to foster thoughtful places and thriving businesses.

New Waterloo is an equal-opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will be accepting applications on an ongoing basis until a candidate is selected for this role.