Front Office Supervisor

ALBERT HOTEL is hiring for a FRONT OFFICE SUPERVISOR

Albert Hotel is located on a three-acre site from 242 to 248 East Main Street, Fredericksburg, TX. The hotel itself is tucked away from Main Street located behind the original historic buildings, creating a peaceful escape offering quiet sophistication just off bustling Main Street. The hotel has 110 guest rooms, including bunkrooms, suites, and a private house, and each room will have tailored amenities, custom-designed furniture, and little extras to make guests feel at home. The property has three restaurants, one bar, a private dining room, and will offer in-room dining. Guests can enjoy the inviting outdoor lagoon-style pool, a fitness center, and a 2,000 sq. foot full-service spa. The property is ideal for hosting events, with a 3,600 square-foot event space and a 1,200 square-foot mezzanine deck and event lawn.

What you'll do:

• Complete all daily shift checklist items
• Organize pre-stay communications and planning, working closely with internal departments to create a seamless guest experience
• Dispatch guest requests to the appropriate department, and provide timely execution and follow-up
• Take hotel reservations accurately and efficiently
• Check hotel guests in and out in a confident, professional, and personalized manner
• Respond to guest inquiries and resolve feedback, taking all appropriate action to ensure total guest satisfaction
• Possess knowledge of all guest services and amenities
• Maintain positive relationships with all team members and guests
• Assist in creating working schedules for front desk personnel to ensure adequate coverage during all shifts and busy periods
• Possess a thorough understanding of the Property Management System
• Maintain accuracy with all accounting and billing procedures
• Have a comprehensive knowledge of hotel availability and current rates and/or special events (which may have an impact on occupancy and availability)
• Assist with the training and development of Front Office team members
• Interact frequently with guests to ensure satisfaction with services
• Answer guest inquiries and resolve feedback, taking all appropriate action to ensure total guest satisfaction
• Participate in the property Manager on Duty program
• Ensure open lines of communication with all departments and management via email, logbooks, meetings, etc. to ensure all needs of the outlet are met
• Ensure compliance with all safety and security procedures, including guest identification, key card access control, and emergency protocols

Who you are:

• You have a High school diploma or equivalent preferred.
• You have 1 years of experience in hotel room operations and/or in a high-volume, luxury hotel setting.
• You believe in hospitality, deeply and passionately.
• You know how important relationships are and you find joy in growing and maintaining new ones.
• You're thorough, have excellent communication, and pay close attention to detail.
• You are proficient with administrative duties.
• You have strong computer skills and the ability to pick up on software programs quickly.
• You have excellent time management; are an expert in prioritizing and multi-tasking.
• You are patient and able to remain calm in stressful situations.
• You have a strong work ethic and can work both autonomously and with a team.

BENEFITS

We are proud to offer competitive wages and the following benefits for full-time employees:

• Up to 3 weeks paid time off annually
• 50% off discount at most New Waterloo restaurants
• Health, vision dental benefits
• 401K matching
• Paid holidays
• Volunteer pay
• Tuition reimbursement
• Referral bonuses
• Discounts at our shops, hotels local partnerships

ABOUT NEW WATERLOO

New Waterloo is a community-centric independent hospitality company based in Austin, Texas. We use our platform to intentionally empower and get behind the choices of our people and communities - creating environments that sustain lasting social impact. Our team of hospitality experts provides the resources, talent, passion, and collaboration necessary to foster thoughtful places and thriving businesses.

New Waterloo is an equal-opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will be accepting applications on an ongoing basis until a candidate is selected for this role.