What are the responsibilities and job description for the Reservations Agent position at New Waterloo?
What you'll do:
- Ensure all calls are answered in a courteous, professional, and efficient manner
- Handle all incoming reservation requests via phone, email, or online channels
- Have a comprehensive knowledge of hotel availability and current rates, packages, and room types; understand special events that may have an impact on occupancy and availability
- Input and manage reservations in the hotel’s property management system
- Resolve any guest complaints or issues related to their reservations in a timely and professional manner
- Maintain an accurate log of guest calls for assistance or feedback and ensure completion of all items
- Coordinate groups booked by the sales teams including rooming lists and cut-off dates
- Assist with reservations and special requests for group blocks & BT
- Maintain detailed and meticulously organized account files, system profiles, and systems data
- Screen and qualify all telephone leads and sources to the appropriate Sales Manager
- Participate in the hotel’s weekly BEO meetings
- Work cross-functionally with rooms and sales departments to ensure a seamless guest experience
- Possess fluent knowledge of local restaurants, special events, city attractions, amenities, and directions
- Promote and encourage guest name recognition at all times with both internal and external guests
- Assist in the development and implementation of special projects
- Be available to fill in and assist in other areas as needed to ensure the highest level of guest experience, as directed by your supervisor
Who you are:
- You can write routine reports and correspondence and prepare accurate proposals
- You can navigate and operate computer systems and software applications
- You are proficient in Mac and Google Applications including Google Docs, Google Sheets, and Google Calendar
- Ability to develop and maintain professional relationships and speak effectively before guests and groups of co-workers
- You have effective time management and organizational skills; you are able to prioritize and organize work assignments and follow through as necessary to receive expected results
- You have a strong attention to detail and the ability to function under substantial time pressure
- You have a solutions-oriented mindset and the confidence to make fast-paced decisions
- You have a strong work ethic and the ability to work both autonomously and in an intimate team setting
BENEFITS
We are proud to offer competitive wages and the following benefits for full-time employees:
- Up to 3 weeks paid time off annually
- 50% off discount at most New Waterloo restaurants
- Health, vision, and dental benefits
- 401K matching
- Paid holidays
- Volunteer pay
- Tuition reimbursement
- Referral bonuses
- Discounts at our shops, hotels local partnership
ABOUT NEW WATERLOO
New Waterloo is a community-centric independent hospitality company based in Austin, Texas. We use our platform to intentionally empower and get behind the choices of our people and communities - creating environments that sustain lasting social impact. Our team of hospitality experts provides the resources, talent, passion, and collaboration necessary to foster thoughtful places and thriving businesses.
New Waterloo is an equal-opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will be accepting applications on an ongoing basis until a candidate is selected for this role.
