Valet Captain

ALBERT HOTEL is hiring for a VALET CAPTAIN

Albert Hotel is located on a three-acre site from 242 to 248 East Main Street, Fredericksburg, TX. The hotel itself is tucked away from Main Street located behind the original historic buildings, creating a peaceful escape offering quiet sophistication just off bustling Main Street. The hotel has 110 guest rooms, including bunkrooms, suites, and a private house, and each room will have tailored amenities, custom-designed furniture, and little extras to make guests feel at home. The property has three restaurants, one bar, a private dining room, and will offer in-room dining. Guests can enjoy the inviting outdoor lagoon-style pool, a fitness center, and a 2,000 sq. foot full-service spa. The property is ideal for hosting events, with a 3,600 square-foot event space and a 1,200 square-foot mezzanine deck and event lawn.

What you'll do:

• Adhere to all standards of operations, policies and procedures, manuals, training materials, memos, and verbal instruction.
• Overall responsibility for department scheduling based on hotel, events, and outlet volume.
• Responsible for overall department training and guest satisfaction KPIs including implementing bell/valet steps of service for arrival and departure
• Coordinate with front office, events/sales, food and beverage and spa to ensure staffing levels and service exceed expectations
• Assist with hiring, training, and retaining bell/valet team members
• Ensure entire bell/valet team are effective trained and have implemented Flash Valet, E-tip, Actable/Alice, and all other necessary applications
• Greet all guests in close proximity and make each feel important by providing a genuine welcome and opening entrance doors
• Drive safely and follow all traffic regulations while parking and returning guests' vehicles
• Ensure that the front lobby, front interior, and exterior entrances are kept clean
• Maintain knowledge of the hotel property, staff, hours of operation, and services; sell the amenities of the hotel
• Immediately inform hotel management of any accidents or moving violations
• Pick up and deliver guest laundry for valet service
• Read maps and provide clear directions
• Carry baggage weighing up to fifty pounds to the guest’s room; respond to requests for bell service as soon as possible
• Arrange and store luggage carts; use extreme caution to protect guest’s property when loading and unloading luggage carts
• Continually watch for people in halls, around corners, and in elevators, and be aware of any possible safety hazards
• Deliver packages, faxes, and messages to guests
• Arrange for reasonable accommodations for person(s) with disabilities

Who you are:

• You are over 21 years of age.
• You possess a valid driver’s license and successfully pass a Motor Vehicle Report (MVR).
• You can speak, read, write, and understand the primary language(s) of the workplace.
• You can navigate, operate, and troubleshoot computer systems and software applications.
• You can develop and maintain professional relationships and speak effectively before guests and groups of co-workers.
• You have effective time management and organizational skills; can prioritize and organize work assignments and follow through as necessary to receive expected results.
• You have a strong work ethic and the ability to work autonomously.

BENEFITS

We are proud to offer competitive wages and the following benefits for full-time employees:

• Up to 3 weeks of paid time off annually
• 50% off discount at most New Waterloo restaurants
• Health, vision dental benefits
• 401K matching
• Paid holidays
• Volunteer pay
• Tuition reimbursement
• Referral bonuses
• Discounts at our shops, hotels local partnerships

ABOUT NEW WATERLOO

New Waterloo is a community-centric independent hospitality company based in Austin, Texas. We use our platform to intentionally empower and get behind the choices of our people and communities - creating environments that sustain lasting social impact. Our team of hospitality experts provides the resources, talent, passion, and collaboration necessary to foster thoughtful places and thriving businesses.

New Waterloo is an equal-opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will be accepting applications on an ongoing basis until a candidate is selected for this role.