What are the responsibilities and job description for the Customer Service Specialist (Technical) position at New Wire Marine?
New Wire Marine is an innovative and fast-growing company specializing in the design, manufacturing, and sale of custom boat dash and switch panels-as well as a wide range of other marine components. All of our high-quality, made-to-order products are designed, milled, etched, and assembled in-house. We proudly serve boat owners, service shops, and OEMs around the world.
Who We're Looking For:
We're seeking a Customer Service Specialist who is passionate about helping people and solving problems. This role blends customer support, technical troubleshooting, and administrative coordination. If you enjoy breaking down complex topics, helping customers with wiring or switch functionality, and providing clear, reliable support-this could be the perfect fit for you.
Key Responsibilities:
- Deliver prompt, professional technical support via phone, email, and in-person.
- Diagnose and troubleshoot basic 12V electrical wiring issues (training provided).
- Answer product-related questions for prospective and current customers.
- Greet and assist walk-in customers as the first point of contact at New Wire Marine.
- Handle return processing and order-related tasks like address changes or item additions.
- Respond to voicemails and complete general administrative duties as needed.
Qualifications:
- Strong technical aptitude; familiarity with electrical systems or wiring is a plus.
- Marine or boating experience is highly desirable and will help you hit the ground running.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to thrive in a fast-paced environment while maintaining accuracy and professionalism.
- Prior experience in customer service, especially in a technical or manufacturing setting, is preferred.
- Proactive mindset and ability to work independently and collaboratively.
What We Offer:
- A people-first workplace that encourages teamwork and sparks innovation in the marine industry
- Competitive pay, with bonus opportunities after your first year
- Excellent benefits package: medical, dental, vision, and life insurance
- 401(k) retirement plan with employer match after 1 year
- 3 weeks (120 hours) of paid time off in your first year, plus 6 paid holidays
- Free snacks and coffee in our Wired Café!
Why Join Us?
At New Wire Marine, your technical skills and passion for helping others directly support our mission to deliver top-tier marine products and service. You'll join a tight-knit, hardworking team in a growing company where your contributions genuinely make a difference.
Custom Products - Custom Culture
Please do not apply in person or call regarding your application status. If selected, we'll reach out within a few days with next steps.
