General Manager (Chicago, IL)

The position requires detail-oriented General Manager responsible for maintaining receiving, warehousing, and distribution operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures. L eadership will be crucial in driving the success and efficiency of the Service Center, ensuring that all operations align with New World’s standards and strategic goals.Roles and ResponsibilitiesLeadership and Communication : Educate, communicate, and support New World’s 5 core values within the Service Center, fostering a culture of safety, service, and innovation.Strategic Planning : Develop and execute strategic plans to enhance profitability, productivity, and efficiency in the Service Center.Team Management : Supervise, train, and direct Service Center staff to ensure efficient operations, adherence to quality standards, and proper handling of customer shipments. This includes minimizing claims and ensuring all staff receive proper training.Collaboration : Regularly interact with the Regional Vice President and leadership team to align Service Center operations with strategic priorities.Staffing and Training : Ensure the Service Center is adequately staffed in both the office and warehouse, and that all staff are fully trained and standardized across the service center group.Driver and Mover Management : Maintain appropriate driver / mover ratios and ensure compliance with established guidelines.Financial Oversight : Manage the Service Center’s profit and loss, understanding the impact of financial statements on profitability. Monitor expenses and implement methods to generate a profitable Service Center.Performance Evaluation : Prepare and deliver accurate annual performance evaluations to Service Center staff.Operational Review : Review quarterly scores and adjust budgets, driver / mover ratios, and expenses as needed to meet company benchmarks.Customer Resolution : Work with Headquarters on urgent issues to ensure timely responses and resolutions for customers.Claims Monitoring : Monitor claims to prevent issues with individual crews.Equipment Management : Ensure the Service Center has the necessary equipment to reduce rentals and operate efficiently.Payroll Compliance : Monitor and evaluate payroll to ensure compliance with the budget.Scheduling : Review work schedules daily to ensure proper staffing and planning for the week.Vehicle Maintenance : Ensure drivers complete daily pre / post-trip inspections and that vehicles are well-maintained in coordination with the Fleet Department.Facility Maintenance : Ensure the warehouse and office are well-maintained and safe.Other Duties : Any and all duties as assigned.Minimum QualificationsFive (5) years, prior experience in HHG industry and operating a Service Center / WarehousePossess a valid CDL A license with tractor trailer driving experience and good MVR / PSP record, preferredHave to ability to recruit, train, motivate, and discipline Drivers and MoversGood computer skills with Microsoft productsExcellent customer service and communication skillsAvailable to travel in the effort of supporting the businessMust be able to pass a drug test and a DOT physicalPhysical RequirementsWork at a computer for extended periods of time.Move about the office to access office machinery, cabinets, etc.Operate a computer and other office machinery.#J-18808-Ljbffr