What are the responsibilities and job description for the Front Desk Manager position at NEW YORK ATHLETIC CLUB?
Job Overview
Primarily supervises the front office team members to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction. Responds in a professional and courteous manner to guests by providing accurate and timely information and services.
You will also ensure Club charges are processed diligently to guest's accounts, invoices are accurate, billing instructions are verified, all necessary supporting bills and vouchers are attached for direct settlements.
FRONT DESK MANAGER DUTIES AND RESPONSIBILITIES:
- Ensure outstanding customer care at all times.
- Maintains a friendly, cheerful, and courteous demeanor at all times.
- Courteously and accurately answers inquiries from potential guests and accepts Club reservations.
- Responds to telephone and in-person inquiries regarding reservations, Club information, and guest concerns.
- Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
- Supervise daily shift process ensuring all team members adhere to standard operating procedures.
- Train, direct the work of, resolve issues/problems, and coach and counsel the front desk team members to ensure a quality operation.
- Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
- Assisting incoming & outgoing calls, setting wake-up calls, enabling DND (Do Not Disturb), and paging for in-house.
- Cross-check all billing instructions are correctly updated.
- Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
- Performs other duties as assigned.
- Takes responsibility in the absence of the Duty Manager or Director.
- As a supervisor you will be a role model, sharing your expertise and continually inspiring the front office team.
- Night audit experience is a must.
The New York Athletic Club, founded in 1868, is a platinum and emerald-rated, private club. The NYAC remains steadfastly committed to its roots, supporting athletes at the highest levels of Olympic competition while providing world class facilities at its two locations – the Manhattan City House and Travers Island in Westchester County – for those of its members who wish simply to remain fit and healthy.
Job Type: Full-time
Pay: From $69,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Ability to Commute:
- New York, NY 10019 (Required)
Ability to Relocate:
- New York, NY 10019: Relocate before starting work (Required)
Work Location: In person
Salary : $69,000
