What are the responsibilities and job description for the Membership Services Coordinator position at New York Athletic Club?
Description
Summary : The prestigious New York Athletic Club, one of the world's premier clubs, established in 1868 and located on Central Park South in Manhattan is seeking a Membership Services Coordinator. The candidate for this position will assist the Membership Services Office by serving as a responsive liaison to members regarding all aspects of membership.
The Membership Services Coordinator will assist members during their election process and throughout the tenure of their membership. The coordinator will support the Membership Team by answering membership e-mails and calls, which may relate to billing inquiries, transfer requests, reinstatement, and resignation inquiries. The coordinator will assist in administrative tasks within the Membership Office, such as prepping monthly board items, entering applications for membership, and assisting / attending with the monthly candidate interview sessions and the Prospective Member's Reception. The role includes supporting the Assistant Dir. of Membership with responsibilities including but not limited to : assisting in planning, organizing, and executing membership events; assisting with Intra Clubs ("Clubs within the Club") events, billings, reservations, as well as engagement and administrative tasks. The coordinator must adapt to changes in policies and procedures and will be expected to assist in any other general duties assigned.
Candidate must have excellent written and oral communicational skills, strong work ethic, highly organized with a strong attention to details. Ability to multi-task and prioritize is a must. Candidate should be capable of handling a high volume of calls and e-mails. Candidate must be willing to work occasional late nights and select weekends.
Responsibilities :
- Membership E-mails / Calls
- Assisting with Election Process, including candidate proposal entry
- Board Prep and processing
- New member orientations
- Transfers, resignation, reinstatement requests
- Providing Club Tours
- Prospective Members' Receptions
- Membership roster data entry and filing
- Membership and Intra Club events, including assisting with check in
- Intra Club Billings, Reservations, and new IC member onboarding
- Membership & Intra Club Ads (Canva) and Email Campaigns
- Payment follow-ups
- Monthly Interview Prep
- Any other general duties assigned
Requirements :
