Territory Account Representative/Account Manager

About Us

Founded in 1964, New York Blood Center Enterprises (NYBCe) has provided more than 60 years of lifesaving research, innovation, and impact. NYBCe is one of the largest nonprofit blood centers, spanning 17 states and serving 75 million people. NYBCe operates Blood Bank of Delmarva, Community Blood Center of Kansas City, Connecticut Blood Center, Memorial Blood Centers, Nebraska Community Blood Bank, New Jersey Blood Services, New York Blood Center, and Rhode Island Blood Center, delivering one million blood products to 400 U.S. hospitals annually. NYBCe additionally delivers cellular therapies, specialty pharmacy, and medical services to 200 research, academic, and biomedical organizations. NYBCe’s Lindsley F. Kimball Research Institute is a leader in hematology and transfusion medicine research, dedicated to the study, prevention, treatment and cure of bloodborne and blood-related diseases. NYBCe is a vital community lifeline dedicated to helping patients and advancing global public health. To learn more, visit nybce.org .

What We Offer

• Competitive Pay: Annual Salary $58,434.37 and performance-based incentive program. All salaries are pursuant to Local 202 Collective Bargaining Agreement.
• Paid Training: We offer a comprehensive training program to set the candidate up for success in this role as well as long-term career development.
• Comprehensive Benefits Package: Union Medical/Dental (No Cost to Employee), Vision, Flexible Spending Account, Tuition Reimbursement, 403 (b) Retirement Plan, Annual incentive plan based upon blood collection goal achievement, 15 Vacation Days, 12 Sick Days and 6 Holidays.
• Make a Difference: Be a crucial part of our mission to save lives and support our community.
• Growth Opportunities: Gain valuable experience and advance in a supportive environment.
  
  

Responsibilities

About the role:

As an Account Manager, you will play a vital role in supporting NYBCe's life-saving mission by achieving individual monthly and annual blood donation collection goals within your assigned territory. You will engage with the local community by contacting coordinators at schools, community centers, and local businesses to maintain and expand existing accounts while also seeking new opportunities for blood drives. This position is critical in reaching our blood collection targets through effective recruitment strategies and various tools and techniques. The account manager will focus on building and maintaining strong customer relationships and executing collection strategies to optimize NYBCe resources.

What You’ll Do

• Hit Your Collection Goals: Work towards monthly targets while maximizing NYBCe’s resources.
• Plan Effective Blood Drives: Partner with internal and external customers to organize effective blood drives, ensuring smooth operations and clear communication with everyone involved.
• Build Strong Customer Relationships: Develop and nurture lasting connections with your accounts to meet blood collection objectives.
• Promote and Market: Drive new account creation and expand existing drives through dynamic marketing programs.
• Grow and Expand: By educating the community about the importance of blood donations, strengthen existing relationships, uncover new business possibilities with existing accounts, seek out new accounts, and explore new market segments.
• Execute and Report: Implement our collections strategy, generate insightful reports, and find ways to boost collection volumes while keeping service levels high.
• Enhance NYBCe’s Presence: Boost our visibility by engaging with the community through events, memberships, and other opportunities.
• Collaborate for Success: Work closely with key accounts and the NYBCe’s Customer Service Team to identify and act on growth opportunities for our products and services.
• Monitor and Adjust: Create plans, allocate resources, and track progress to ensure customer satisfaction and successful blood drives. Make adjustments as needed to keep everything running smoothly.
• Optimize Resources: Monitor blood drive progress to ensure we use NYBCe’s resources effectively and meet our monthly and yearly efficiency goals.
• Continuous Improvement: Be a part of an organization that is dedicated to listening to the team’s ideas on ways to improve processes and creating new tools to help you succeed.
  
  

Qualifications

What you'll need:

• Bachelor's Degree or equivalent combination of education and experience.
• Minimum two years of experience in sales, marketing, communications, customer service, or a related field.
• Must have a reliable vehicle and a valid driver's license.
• Bilingual skills are preferred.
• Ability to lift more than 50 lbs. when needed.