Title

Reports to

Information Technology Analyst

Associate Director of Enterprise Applications

Position Summary:

The Information Technology Analyst is responsible for assisting in the development and maintenance of data systems/databases/programs/services within the institution’s information systems. This position works with other members of the Enterprise Applications team and consultants to support our internal customers’ needs in a variety of areas, including but not limited to: designing, developing and troubleshooting information technology applications and solutions; troubleshooting data and database issues; reviewing, advising and acting on security issues and threats. This position will report directly to the Associate Director of Enterprise Applications and will work toward the successful adoption and usage of technology.

Specific Duties & Responsibilities:

• Provide support for database and program specific applications
  • Including Unit4 ERP, Canvas CMS, Informer, Accesso SiriusWare, and others
• Document common issues/causes/solutions; policies and procedures; user guide creation; FAQs and web-based guides
• Work with internal users to identify new requirements when needed, and test new functionality/bug fixes
• Develop proficiency at writing SQL queries
• Assist projects focused on application maintenance and operations
• Provide/lead cross training within the department and organization on systems, applications and databases
• Work with vendors and customers to resolve issues, test and implement upgrades/new business practices
• Establish and maintain tools for reporting and data analysis
• Utilize system monitoring and maintenance for performance
• Utilize industry-wide best practices for security in all areas
• Assist with migration and integration tasks as needed
• Investigate/analyze and test new tools, techniques and software products and collaborate with others throughout the Garden
• Perform other duties as assigned

Qualifications:

• Associates Degree, plus one (1) year of significant programming/analyst experience is required; OR a combination of education in Computer Sciences or related fields and two (2) years of significant programming/analyst experience or technical support
• Demonstrated work experience with application support
• Excellent communication skills and experience working with individuals of all levels; ability to explain technical concepts to inexperienced users
• Demonstrated logical, analytical, and problem-solving skills
• Experience with creation/development of data-focused reports
• Customer service oriented and collaborating effectively within a team
• Excellent time management skills; can work with minimal supervision
• Experience working on system migration projects, including requirements gathering, preferred
• Experience supporting SharePoint Online preferred
• Experience with Project Management tools preferred
• Experience working with Power BI or other visualization tools preferred

Physical Demands & Work Environment:

Must be able to work in a moderately noisy environment as needed.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Baseline Work Schedule:

Monday- Friday, 9am-5pm, 35 hours per week. Occasional after hours work, when needed to fulfill duties.

Salary: Commensurate with experience within the range of $60,000-$65,000.