Manager, Individual Giving

New York City Ballet is one of the foremost dance companies in the world, with a roster of spectacular dancers and an unparalleled repertory. Founded in 1948 by George Balanchine and Lincoln Kirstein, New York City Ballet quickly became world-renowned for its athletic and contemporary style. Widely acknowledged for its enduring contributions to dance, New York City Ballet is committed to promoting creative excellence and nurturing a new generation of dancers and choreographers. The School of American Ballet is the official training academy of the New York City Ballet.

General Summary

Reporting to the Director, Major Gifts & Individual Giving, the Manager, Individual Giving works as part the Development team in a fast-paced environment. This role focuses on providing exceptional customer service to NYCB membership levels ($100 - $2,499) and Patron Program levels ($2,500 to $19,999). This position is responsible for planning and managing membership acquisition appeals, renewals, second asks, and stewardship communications through the various channels (direct mail, tele-funding, online, and social media) and benefit fulfillment. The person in this role will also lead social media campaigns and assist with this coordination for the Patron Program. Will serve as the liaison with our tele-funding consultant and help to ensure that all state charitable renewal filings are current. 

This position manages member dress rehearsals, receptions, and various events throughout the year. Will also provide support to Patron Programs events as required. Working closely with the Director, Major Gifts & Individual Giving and Associate Director, Patron Program, the Manager will oversee an existing portfolio, develop and implement strategies to expand the supporter base and elevate current donors to higher levels of giving. The Manager serves as the direct supervisor to the Coordinator, Membership and works in collaboration with all areas of individual giving.

Major Duties and Responsibilities:

Manages Membership department to further fundraising objectives.

Works with the Director, Major Gifts & Individual Giving:

• Create and oversee all Membership acquisition, renewal, second-ask, and special campaigns to expand individual donor base and provides support to Patron Program in this same area.
• Manage a portfolio of approx. 60 Patron Program donors and prospects, serving as their primary liaison to the Company.
• Serve as the primary contact with outside vendors including mail houses and graphic designers for all Membership and some Patron Program communications.
• Works with Marketing department to increase Membership’s presence on NYCB’s social media platforms, digital communications, and season subscription campaign materials.
• Manages tracking of all Membership campaigns, contributions, and challenge grants by fundraising channel and source, and creates and manages various reports as needed.
• Manages annual Welcome Back packets that are distributed to all donors, regardless of level, including data collection, design and coordination with individual giving and marketing.
• Works with Marketing to design various individual giving publications, including the brochures, donor event invitations, Membership cards, welcome packets, and patron newsletters.
• Manages Patron and Membership’s annual solicitation and events calendars.
• Hiring and supervising interns throughout the year.

Oversees individual giving tasks to advance annual fundraising plans.

• Oversees the Coordinator, Membership with generating Membership tax receipt/gift acknowledgement letters and Membership cards on a monthly basis.
• Works with the Coordinator to source and enter all Membership gifts and upload and maintain related attendance data in Tessitura.
• Oversees weekly membership rehearsals during repertory seasons, including working with the Coordinator to select programs, manage RSVP lists, and coordinate with Volunteers Services.
• Organizes and manages quarterly member working dress rehearsals in collaboration with Theater Operations, Volunteer Services, the Call Center, and the Box Office during the Company’s performance seasons.

Supports development with planning and implementing organizational goals

• Works with Director and Donor Records to manage annual tele-funding campaigns, including coordinating data and suppression files, and fielding questions from the on-site call room manager.
• Works with Director to ensure a current status of all state charitable filings.
• Assist IT and Donor Records with database management needs for patron and membership programs.
• Provides support and completes additional projects as assigned.

Minimum Requirements:

• Highest moral character and integrity
• Bachelor’s Degree required
• Four years’ experience in fundraising or marketing
• Self-motivated, results oriented, and goal focused
• Committed to and enthusiastic about the mission, programs, and services of NYCB
• Ability to manage multiple projects independently and meet deadlines with limited oversight
• Financial accounting and solid customer service skills required
• Persuasive and strategic communicator with demonstrated interpersonal skills and problem-solving ability
• Proficiency with standard business applications, such as MS Office
• Ability to work well in a team environment
• Experience with Tessitura or related donor database preferred

Attributes that help make a person successful in this role include:

Leadership                     Customer/donor relationship management

Lead by example             Flexibility

Positive attitude              Time management

Team-oriented                 Excellent work ethic

Trustworthy                     Goal driven

Work Environment

• While performing the duties of this position, the employee is frequently exposed to:
  • Office setting
  • Theater and studio settings
  • Offsite venues
  • Less than 5% travel

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the minimum requirements of this position:

• Position regularly requires sitting and standing for long periods of time.
• Position occasionally requires lifting/carrying boxes and equipment for donor events.

Position Type/Expected Hours of Work

This is a full-time position and the hours of work are between 10am – 6pm weekdays. Position requires the ability to participate in donor events and attend performances, including frequent evenings and weekends. Travel may be required as needed.

Other Duties

Please note that this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Salary : $70,000 - $80,000