What are the responsibilities and job description for the Membership Coordinator position at New York City Bar Association?
POSITION TITLE:Membership Coordinator
DEPARTMENT:Membership and Marketing
POSITION REPORTS TO:Senior Manager of Membership & Marketing
FLSA STATUS:Non-Exempt
The New York City Bar Association (City Bar), founded in 1870, is a voluntary association of lawyers and law students. The City Bar’s mission is to equip and mobilize the legal profession to practice with excellence, promote reform of the law, and uphold the rule of law and access to justice in support of a fair society and the public interest in our community, our nation, and throughout the world.
Do you thrive on staying organized, helping connect people to resources, and finding new customer leads? The New York City Bar Association (City Bar) is looking for someone who is equally comfortable in front of a computer working with data and payment information, making outreach phone calls to generate new business leads, or representing the organization at events. This administrative role is a great opportunity for proactive candidates who know how to go the extra mile to deliver personalized, quality customer interactions while supporting a growing membership and marketing team.
DEPARTMENT FUNCTION
The Membership Department administers a database of over 23,000 active members (including 4,000 committee members). The Department is responsible for membership customer relations, email communications, database maintenance, dues installment payment plan, member recruitment, retention and engagement, statistics and reporting, dues billing and follow-up.
The Marketing Department develops and implements, in cooperation with the relevant departments, events, marketing and advertising strategies which promote membership in the Association, awareness and growth in the various Association programs.
JOB FUNCTION
The Membership Coordinator is responsible for processing new member applications and all correspondence related to new and returning members. This role oversees all work related to the installment payment plan for members by working closely with our Customer Relations and Finance departments. The Membership Coordinator position is critical for our efforts in promoting, growing, and retaining membership by supporting efforts with prospect outreach, contact research, and support with Association events, programs, and services.
Some areas of responsibility include, but are not limited to:
Compensation And Benefits
Starting salary for this role is $46,000-$48,000 annually (dependent on experience) based on a 35-hour work week, plus additional pay for overtime.
We provide a competitive benefits package including generous paid time off (vacation, personal, sick time, holidays including closing between Christmas and New Year’s day, day off for volunteer work, extra time off in summer), choice of medical plans (some offered at almost no charge to employee), dental, vision, 401K, life insurance, commuter benefits program, Employee Assistance Program, short-term/long-term disability insurance, employee discounts, and more!
To Apply: It is strongly suggested that candidatesinclude a cover letterexplaining why you are interested in the position,along with your resume.
We actively seek a diverse applicant pool and encourage candidates of all backgrounds to apply. We welcome all kinds of diversity. It is the policy of the Organization to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, age, national origin, alienage or citizenship status, gender (including gender identity), sexual orientation, disability, arrest or conviction record, pregnancy, credit history, salary history, caregiver status, marital status, partnership status, or status as a victim of domestic violence, stalking and sex offenses, religion, sex, genetic information, military status, unemployment status or any other characteristic as protected by law. With regard to the Americans with Disabilities Act and other related laws, the City Bar will endeavor to make reasonable accommodations for persons due to their religious beliefs, disability, pregnancy, childbirth or related medical condition or because the individual was a victim of domestic violence, sexual violence or stalking.
Powered by JazzHR
3nux0Vq2o9
DEPARTMENT:Membership and Marketing
POSITION REPORTS TO:Senior Manager of Membership & Marketing
FLSA STATUS:Non-Exempt
The New York City Bar Association (City Bar), founded in 1870, is a voluntary association of lawyers and law students. The City Bar’s mission is to equip and mobilize the legal profession to practice with excellence, promote reform of the law, and uphold the rule of law and access to justice in support of a fair society and the public interest in our community, our nation, and throughout the world.
Do you thrive on staying organized, helping connect people to resources, and finding new customer leads? The New York City Bar Association (City Bar) is looking for someone who is equally comfortable in front of a computer working with data and payment information, making outreach phone calls to generate new business leads, or representing the organization at events. This administrative role is a great opportunity for proactive candidates who know how to go the extra mile to deliver personalized, quality customer interactions while supporting a growing membership and marketing team.
DEPARTMENT FUNCTION
The Membership Department administers a database of over 23,000 active members (including 4,000 committee members). The Department is responsible for membership customer relations, email communications, database maintenance, dues installment payment plan, member recruitment, retention and engagement, statistics and reporting, dues billing and follow-up.
The Marketing Department develops and implements, in cooperation with the relevant departments, events, marketing and advertising strategies which promote membership in the Association, awareness and growth in the various Association programs.
JOB FUNCTION
The Membership Coordinator is responsible for processing new member applications and all correspondence related to new and returning members. This role oversees all work related to the installment payment plan for members by working closely with our Customer Relations and Finance departments. The Membership Coordinator position is critical for our efforts in promoting, growing, and retaining membership by supporting efforts with prospect outreach, contact research, and support with Association events, programs, and services.
Some areas of responsibility include, but are not limited to:
- Responsible for accurate data entry of new member applications, updating member records as needed, and applying payments into membership database
- Coordinate communication of welcome emails and new member information
- Process returned mail and research member contact information to ensure the accuracy of database records
- Respond to and resolve membership inquiries and issues via phone and email in coordination with Membership Dues Manager and Customer Relations
- Assist Customer Relations on the phone and in-person for specific events and membership dues payments periods throughout the year
- Oversee dues installment payment plan by enrolling new members to this service; send enrollment information to Finance and follow up with participants as needed to maintain up-to-date payment information
- Helpprepare prospect lists, send prospect emails and follow-up with prospect outreach calls
- Lookfor new ways to streamline and improve administrative processes relating to membership and sales prospects
- Prepare membership materials as needed. Set up badges, tent cards and work registration at events by representing the Association
- Assist in maintaining Membership and Marketing Department displays throughout the building
- Create membership applications based on current promotions
- Assist with maintaining the members-only community portal
- Workclosely with Business Development & Sponsorships Manager to support lead generation research support for prospective sponsors
- Manage inventory of office and event supplies, reordering when needed. Work closely with Committee Membership, Finance, Customer Relations, and Finance Department on membership issues
- Perform other duties as assigned
- Associate level degree or higher, or equivalent experience
- Minimum 1 year ofrelevantwork experience (internships will be acceptable)
- Self-motivated, able to assume responsibility and work autonomously in a professional manner
- Excellent communication skills, both verbal and written
- Strong data entry skills with the aptitude to accurately enter and change data in our membership database
- Strong organizational skills, detail-oriented, adherence to deadlines, and solid judgment
- A desire and ability to provide excellent customer service
- Work effectively in a collaborative environment
- Working knowledge of customer relationship management (CRM) systems and Microsoft Office systems (Microsoft Access and Microsoft 365 a plus)
Compensation And Benefits
Starting salary for this role is $46,000-$48,000 annually (dependent on experience) based on a 35-hour work week, plus additional pay for overtime.
We provide a competitive benefits package including generous paid time off (vacation, personal, sick time, holidays including closing between Christmas and New Year’s day, day off for volunteer work, extra time off in summer), choice of medical plans (some offered at almost no charge to employee), dental, vision, 401K, life insurance, commuter benefits program, Employee Assistance Program, short-term/long-term disability insurance, employee discounts, and more!
To Apply: It is strongly suggested that candidatesinclude a cover letterexplaining why you are interested in the position,along with your resume.
We actively seek a diverse applicant pool and encourage candidates of all backgrounds to apply. We welcome all kinds of diversity. It is the policy of the Organization to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, age, national origin, alienage or citizenship status, gender (including gender identity), sexual orientation, disability, arrest or conviction record, pregnancy, credit history, salary history, caregiver status, marital status, partnership status, or status as a victim of domestic violence, stalking and sex offenses, religion, sex, genetic information, military status, unemployment status or any other characteristic as protected by law. With regard to the Americans with Disabilities Act and other related laws, the City Bar will endeavor to make reasonable accommodations for persons due to their religious beliefs, disability, pregnancy, childbirth or related medical condition or because the individual was a victim of domestic violence, sexual violence or stalking.
Powered by JazzHR
3nux0Vq2o9
Salary : $46,000 - $48,000
