Onboarding & Engagement Coordinator

ONBOARDING & ENGAGEMENT COORDINATOR

PEOPLE & CULTURE

POSTED: 12/13/2024

ABOUT CJA

The New York City Criminal Justice Agency (CJA) is a not-for-profit service and research organization that operates in partnership with the New York City Mayor's Office of Criminal Justice.  CJA is the City's main pretrial services agency, combining operations, pilot projects, and research under one roof.  CJA utilizes procedural justice practices to provide pretrial services to over 100,000 persons arrested annually in New York City. Information collected about these arrestees and subsequent case processing is maintained in the agency's internal and externally shared database systems, which are used to conduct descriptive and evaluation research on arrestee characteristics, case processing and court outcomes, and on issues and potential reforms to criminal justice policy in New York City. CJA's programs operate in the criminal courts and detention facilities 24 hours a day seven days a week within the 5 boroughs of NYC, employing over 280 employees, citywide.

POSITION SUMMARY

The Onboarding & Engagement Coordinator will play a pivotal role in shaping the onboarding standards across the Agency and fostering a positive workplace culture. Under the direction of the Talent Acquisition & Engagement Manager, you will be responsible for designing, implementing, and facilitating a robust new hire orientation that will cultivate a sense of inclusion and belonging. Additionally, this role will partner with various subject matter experts, hiring managers, and other stakeholders to identify training needs, develop customized resources, facilitate integration into specific job roles, and ensure a seamless onboarding experience.

PRIMARY RESPONSIBLITIES

New Hire -Preboarding & Onboarding

• Generate official offer letter, initiating preboarding and monitor process to completion
• Create an onboarding checklist, including pre-boarding activities, orientation, training, and integration into the team.
• Craft and send a comprehensive welcome email to new hires with information related to their department (e.g., account logins, organizational chart, CJA position summaries, etc.).
• Thoroughly verify and ensure the accuracy of all employment documents.
• Follow up with new hire regarding any outstanding employment documents.
• Manage the pre-hire checklist within Paycom and ensure that all the information is up to date.
• Serve as the primary point of contact for new employees throughout their onboarding journey. Facilitate the People & Culture new hire orientation sessions focusing on CJA's mission/vision, policies/procedures, HRIS training, and employee benefits.
• Collaborate with other departments/training specialists to identify onboarding needs specific to each specialty/function and ensure there are uniform orientation programs.
• Work closely with hiring managers/department leaders to design and implement personalized onboarding programs tailored to specific job roles.
• Conduct new hire surveys and 30-, 60-, and 90-day check-ins, to collect valuable feedback and ensure new employees feel supported.
• Establish remote buddy programs to pair new hires with experienced employees who can help them integrate into CJA's culture.
• Analyze data and metrics related to onboarding effectiveness and make data-driven improvements.
• Liaise with the IT department to set up new employees with equipment (i.e., laptop, cellphone, etc.).
• Assign sexual harassment prevention anti-harassment trainings.
• Collaborate with the manager to draft an agency-wide welcome email.
• Welcome new employees upon their arrival and give them an office tour (Central Office Only).
• Coordinate onboarding programs for recently promoted or lateral transfers guiding them through any orientations and development plans.
• Prepares and distributes onboarding welcome gifts.
  
  

Employee Engagement

• Drive employee engagement programs centered around increasing morale, sustaining retention levels, and fostering an inclusive workplace.
• Plan and execute employee engagement activities (e.g., holiday socials, potlucks, etc.) at the central office that will foster a sense of belonging.
• Provide logistical support for engagement events and initiatives to CJA's satellite locations.
• Issue and analyze quarterly pulse surveys and annual employee satisfaction surveys.
• Track and monitor employee engagement metrics and provide a year-end report on any trends or insights.
• Aid the Talent Acquisition & Engagement Manager with retention strategies and initiatives.
• Perform additional duties as assigned to support the People & Culture team.
  
  

QUALIFICATIONS

• Bachelor's degree in Human Resources Management, Organizational Development, Education, Educational Leadership, Business Administration, or a related field preferred.
• Two (2) years of proven work experience designing and delivering impactful in-person or remote onboarding training sessions.
• Sound knowledge of all HR principles, employment laws, and onboarding best practices.
• Hands-on experience with Human Resources Information Systems (e.g., Paycom) is preferred.
• Proficiency in Microsoft Office (Word, Excel, & PowerPoint).
• Skilled communicator (verbal and written) and ability to work across numerous departments.
• Strong presentation skills with the ability to develop team trust.
• Strong time management, organizational, and multitasking skills.
• Strong interpersonal skills and the keen ability to build rapport with diverse colleagues and stakeholders.
• Strong attention to detail.
• Outstanding problem-solving and decision-making skills.
• Alignment with CJA's Diversity, Equity, Inclusion, & Belonging commitment statement and the agency's dedication to nurturing an inclusive workplace.
  
  

LOCATION: Lower Manhattan

SALARY: $65K to $70K

Note: This is a hybrid role: 3 days in office and 2 days remote. This schedule is subject to change due to departmental needs.

• Internal Applicants must be in their current role for at least 1 year and currently in good standing (no disciplinary action within last 90 days) to be eligible to apply.
  
  

CJA VALUES

Each employee at CJA is guided by these values in our work:

• Commitment: We are committed to being active partners in criminal justice reform through initiatives and creative problem-solving that evaluates different methods and strategies for alternatives to detention.
• Fairness: We are guided by fairness and the presumption of innocence for those who are detained and work with integrity and without bias to protect the privacy and interest of court-involved people and their families.
• Innovation: We value curiosity as a driving force to lead the way in pretrial services. We use innovative techniques in research, pilot programs, and engaging justice-involved communities to execute our mission of reducing unnecessary pretrial detention.
  
  

BENEFITS: CJA offers a very generous benefit plan including health, dental and vision insurance, a comprehensive mental health, and wellness, Employee Assistance Program (EAP) plan, four weeks' vacation, paid holidays, and a retirement plan with employer matching contributions.  CJA is also strongly committed to professional learning and development for its staff members and offers staff varied opportunities for learning and development through partnerships and vendor services for web based, in-person professional development training, as well as in-house job training and development.

Only those candidates being considered will be contacted.

CJA is seeking applicants who pursue professional development pathways by participating in educational opportunities, reading professional publications, maintaining professional networks, and engaging with professional associations.

The New York City Criminal Justice Agency is an Equal Opportunity Employer

CJA is committed to creating a diverse work environment and is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, national origin, sex, gender identity, religion, sexual orientation, age, disability, parental status, veteran status, or any other protected status under applicable laws. We encourage individuals of all backgrounds to apply.