What are the responsibilities and job description for the Content Manager - 690424 position at New York City Department of Consumer and Worker Protection?
THIS POSITION MAY BE ELIGIBLE FOR REMOTE WORK FOR UP TO 2 DAYS PER WEEK, PURSUANT TO THE REMOTE WORK PILOT PROGRAM.
All candidates should make sure to read the following job description and information carefully before applying.To Apply : Email your resume and cover letter to dcwpjobs@dcwp.nyc.gov with the Job ID number and Position Name in the subject line.
The NYC Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives of New Yorkers to create thriving communities. DCWP licenses more than 45,000 businesses in more than 40 industries and enforces key consumer protection, licensing, and workplace laws that apply to countless more. By supporting businesses through equitable enforcement and access to resources and, by helping to resolve complaints, DCWP protects the marketplace from predatory practices and strives to create a culture of compliance. Through its community outreach and the work of its offices of Financial Empowerment and Labor Policy & Standards, DCWP empowers consumers and working families by providing the tools and resources they need to be educated consumers and to achieve financial health and work-life balance. DCWP also conducts research and advocates for public policy that furthers its work to support New York City’s communities.
The Communications & Marketing (C&M) team promotes DCWP’s work through a variety of communications channels, including press; digital channels (e.g., website, social media networks, email marketing); collaborations with other government agencies, elected officials, and community and advocacy groups; and more. C&M writes, designs, and produces Agency’s marketing materials and public-facing forms, correspondences, checklists, and other literature to educate and engage with external stakeholders. C&M ensures DCWP’s brand and content are accessible and available in multiple languages to reach larger audiences.
C&M is seeking a Content Manager to write content to inform and connect with various communities to ensure eligible New Yorkers are taking advantage of City’s free resources and services. The Content Manager’s responsibilities will include, but are not limited to : Developing and maintaining relationships with government agencies, industry and community stakeholders, and members of the public to generate content for agency materials, including website, educational tips for specific populations, 311 customer support scripts, and e-newsletters.Maintaining DCWP’s online public profile to ensure information is current and accurate including on its websites and cross agency collaboration projects such as the City’s one-stop-shop portal, MyCity.Coordinating with subject matter experts and relevant stakeholders to draft responses to public inquiries.Attending and recording community events and public meetings to collect public feedback and create audience-tailored content.Collaborating with other DCWP divisions to ensure public facing materials are current and align with agency’s strategic goals.Providing administrative support and assistance in special or ad-hoc projects as needed.
Minimum Qualifications1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or3. Education and / or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.
Preferred SkillsProven leadership skills, including the ability to think and plan strategically and proven success developing and supporting high performing diverse work teams.Understanding of trends and best practices for community outreach using social media networks and other digital communications channels.Proficiency in Microsoft Office, ability and aptitude to quickly learn new computer programs and technology.Excellent written and verbal communication.Ability to read, understand, and translate laws and rules into plain language.Experience in handling multiple assignments with competing deadlines with a high degree of detail and accuracy.Bilingual capacity a plus.
Public Service Loan ForgivenessAs a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at
Residency RequirementNew York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
Additional InformationThe City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
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