Network Engineer - 708990

*Only permanent employees in the civil service title, comparable title (under 6.1.9), eligible for the 55a program, and those that are reachable in the civil service list are eligible to apply. *

**This position may be eligible for remote work for up to 2 days per week, pursuant to the Remote Work Pilot Program. **

The NYC Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives of New Yorkers to create thriving communities. DCWP licenses more than 45,000 businesses in more than 40 industries and enforces key consumer protection, licensing, and workplace laws that apply to countless more. By supporting businesses through equitable enforcement and access to resources and, by helping to resolve complaints, DCWP protects the marketplace from predatory practices and strives to create a culture of compliance. Through its community outreach and the work of its offices of Financial Empowerment and Labor Policy & Standards, DCWP empowers consumers and working families by providing the tools and resources they need to be educated consumers and to achieve financial health and work-life balance. DCWP also conducts research and advocates for public policy that furthers its work to support New York City’s communities. For more information about DCWP and its work, call 311 or visit DCWP at nyc.gov/dcwp or on its social media sites, Twitter, Facebook, Instagram and YouTube.

DCWP is seeking a Network Engineer to join its IT Services Division to support the agency’s core business applications. The successful candidate will serve as Computer Associate (Technical Support) L3 reporting to the IT Operations Team’s Deputy Director. Responsibilities will include but are not limited to:

• Establishes and maintains network performance.
• Builds network configurations and connections.
• Troubleshoots network problems and maintain network equipment inventories.
• IP address inventory and auditing.
• Establishes networking environment by designing system configuration and directing system installation.
• Defines, documents, and enforces system standards.
• Maximizes performance by troubleshooting network problems and outages and scheduling upgrades.
• Active Directory administration (user profile setup/modifications, password resets, account lockouts).
• Implement firewall policy and troubleshoot any connectivity issues between networks.
• Work with vendors for troubleshooting and adopting best practice methods.
• Configure router including Voice over IP (static routing, dynamic: eigrp, BGP; etc.)
• Configures network switches (vlan, trunk, pvst, etc.)
• Ability and understanding of Meraki wireless network configuration
• Ability and understanding of Azure load balancer configuration
• Updates data servers and network equipment.
• Collaborates with network architects on network optimization.
• Secures network systems by establishing and enforcing policies and defining and monitoring access.
• Updates job knowledge by participating in educational opportunities, reading professional publications, and participating in professional organizations.
• Accomplishes information systems and organization mission by completing related results as needed.
• Perform special projects and initiatives as assigned.
  
  

COMPUTER ASSOC (TECH SUPP) - 13611

Minimum Qualifications

• A baccalaureate degree from an accredited college or university and two years of satisfactory full-time experience, in mainframe computer, mid-range computer, LAN or WAN computer environments and or local desktop support; or"
• An associate degree or 60 semester credits from an accredited college or university and three years of satisfactory, full-time experience as described in "1" above; or
• A four-year high school diploma or its educational equivalent and four years of satisfactory, full-time experience, as described in "1" above; or
• Education and/or experience equivalent to "1", "2", or "3" above. Undergraduate college credit can be substituted for experience on the basis of 30 semester credits, from an accredited college or university, for six months of experience. However, all candidates must have at least a four-year high school diploma or its educational equivalent and two years of satisfactory full-time experience, as described in "1" above.
  
  

Preferred Skills

• Network troubleshooting - Project management - Problem solving and analytical skills - Time-management skills - Strong documentation skills - LAN knowledge - Network hardware configuration - Network performance tuning
  
  

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.