What are the responsibilities and job description for the Program Officer, Financial Counseling and Coaching (Youth) - 701565 position at New York City Department of Consumer and Worker Protection?
THIS POSITION MAY BE ELIGIBLE FOR REMOTE WORK FOR UP TO 2 DAYS PER WEEK, PURSUANT TO THE REMOTE WORK PILOT PROGRAM.
The NYC Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives of New Yorkers to create thriving communities. DCWP licenses more than 45,000 businesses in more than 40 industries and enforces key consumer protection, licensing, and workplace laws that apply to countless more. By supporting businesses through equitable enforcement and access to resources and, by helping to resolve complaints, DCWP protects the marketplace from predatory practices and strives to create a culture of compliance. Through its community outreach and the work of its offices of Financial Empowerment and Labor Policy & Standards, DCWP empowers consumers and working families by providing the tools and resources they need to be educated consumers and to achieve financial health and work-life balance. DCWP also conducts research and advocates for public policy that furthers its work to support New York City’s communities. For more information about DCWP and its work, call 311 or visit DCWP at nyc.gov/dcwp or on its social media sites, Twitter, Facebook, Instagram, and YouTube.
Within DCWP, the Office of Financial Empowerment (OFE) focuses on initiatives that support New Yorkers and communities with low incomes in building wealth and improving their financial health. OFE is the first local government initiative in the country with the mission to educate, empower, and protect New Yorkers and neighborhoods with low incomes so they can build assets and make the most of their financial resources. OFE uses data and research, policy, partnerships, and convenings to advance its mission. Using this model, OFE is able to develop, offer, and advocate for innovative programs and products for all New Yorkers.
OFE is seeking a Program Officer to join OFE’s Financial Counseling and Coaching team, with the primary responsibility of supporting the day-to-day operations of OFE’s financial counseling and coaching programs, including OFE’s flagship initiative, the Financial Empowerment Centers, and its expansions to serve more New Yorkers at the NYC Public Schools through the implementation of a youth financial empowerment initiative announced during the Adams Administration’s State of the City Address. The Program Officer will work closely with the Senior Program Officer for Financial Counseling and Coaching programs and other stakeholders in the implementation of a youth initiative with the mission to cultivate financially savvy youth by providing hands-on financial empowerment and consumer protection services to youth and their families, while providing real-life professional development opportunities in school.
The Program Officer is an organized project manager with a strong commitment to support New Yorkers and communities with low incomes in building wealth and improving their financial health by helping New Yorkers access financial and consumer protection education as well as financial counseling and coaching to build savings, reduce debt, establish and improve credit, and access safe and affordable financial products and services to improve
their financial health and economic mobility. The Program Officer will report to the Senior Program Officer for Financial Counseling and Coaching Programs.
Responsibilities include, but are not limited to:
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.
Residency Requirement
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
The NYC Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives of New Yorkers to create thriving communities. DCWP licenses more than 45,000 businesses in more than 40 industries and enforces key consumer protection, licensing, and workplace laws that apply to countless more. By supporting businesses through equitable enforcement and access to resources and, by helping to resolve complaints, DCWP protects the marketplace from predatory practices and strives to create a culture of compliance. Through its community outreach and the work of its offices of Financial Empowerment and Labor Policy & Standards, DCWP empowers consumers and working families by providing the tools and resources they need to be educated consumers and to achieve financial health and work-life balance. DCWP also conducts research and advocates for public policy that furthers its work to support New York City’s communities. For more information about DCWP and its work, call 311 or visit DCWP at nyc.gov/dcwp or on its social media sites, Twitter, Facebook, Instagram, and YouTube.
Within DCWP, the Office of Financial Empowerment (OFE) focuses on initiatives that support New Yorkers and communities with low incomes in building wealth and improving their financial health. OFE is the first local government initiative in the country with the mission to educate, empower, and protect New Yorkers and neighborhoods with low incomes so they can build assets and make the most of their financial resources. OFE uses data and research, policy, partnerships, and convenings to advance its mission. Using this model, OFE is able to develop, offer, and advocate for innovative programs and products for all New Yorkers.
OFE is seeking a Program Officer to join OFE’s Financial Counseling and Coaching team, with the primary responsibility of supporting the day-to-day operations of OFE’s financial counseling and coaching programs, including OFE’s flagship initiative, the Financial Empowerment Centers, and its expansions to serve more New Yorkers at the NYC Public Schools through the implementation of a youth financial empowerment initiative announced during the Adams Administration’s State of the City Address. The Program Officer will work closely with the Senior Program Officer for Financial Counseling and Coaching programs and other stakeholders in the implementation of a youth initiative with the mission to cultivate financially savvy youth by providing hands-on financial empowerment and consumer protection services to youth and their families, while providing real-life professional development opportunities in school.
The Program Officer is an organized project manager with a strong commitment to support New Yorkers and communities with low incomes in building wealth and improving their financial health by helping New Yorkers access financial and consumer protection education as well as financial counseling and coaching to build savings, reduce debt, establish and improve credit, and access safe and affordable financial products and services to improve
their financial health and economic mobility. The Program Officer will report to the Senior Program Officer for Financial Counseling and Coaching Programs.
Responsibilities include, but are not limited to:
- Assisting the Senior Program Officer with research on youth financial education and/or youth financial empowerment programs to inform the design and implementation of financial empowerment services focusing on youth and their families – including developing metrics, touchpoints for service integration, and operational strategy;
- Supporting the Senior Program Officer in liaising with nonprofit service providers, monitoring operations and service delivery, maintaining relationships with provider managers, and reporting on trends;
- Liaising with DCWP’s Communications and Marketing, External Affairs, Consumer Services, and Division of Technology and Strategic Solutions teams to execute program activities, tasks, and outreach;
- Developing expertise to manage OFE’s Financial Empowerment Management System (FEMS), troubleshooting issues with service provider staff and clients, escalating issues and liaising with the DCWP’s information technology department when appropriate;
- Working with OFE’s Policy and Research team to understand and document success of programs, pull reports on the performance of programs, review reports for quality assurance purposes, and assist the Senior Program Officer in synthesizing and analyzing data to provide timely updates to the Assistant Director and OFE leadership;
- In partnership with the Financial Counseling and Coaching team, organize quarterly training and professional development events for financial counselors, and help plan, organize and execute various events including trainings, meetings, conferences and convenings;
- Representing OFE at outreach events, as appropriate, to raise awareness and establish partnerships to facilitate the referral of clients to OFE’s financial counseling and coaching programs;
- Supporting efforts to integrate financial counseling and coaching into other OFE programs and initiatives, staying abreast of financial health research and best practices;
- Providing general administrative assistance including drafting, proofreading and/or editing a range of materials, including but not limited to reports, program documents, and presentations.
- Support and contribute to broader team projects as needed, as a member of the Financial Counseling and Coaching team.
- A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
- High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
- Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.
- Experience in financial capability, asset building, financial services, human/social services, after school programing, youth workforce development, and a passion for supporting youth with low or moderate incomes to build greater self-sufficiency. Prior experience with financial counseling or coaching programs is a plus - Ability to develop and maintain strong relationships with agency partners and stakeholders - Attention to detail and ability to work with a sense of urgency while still ensuring a high-quality work product, and thoughtful and thorough follow-through - Excellent organizational, communication (written and oral), and presentation skills - Good time management skills, ability to juggle multiple projects at once - Ability to work quickly and under pressure, maximizing limited resources - Ability and willingness to take initiative and work collaboratively - Creative thinking and problem-solving skills - Data and systems-driven thinking, knack for identifying and eliminating inefficiencies - Experience using databases, CRM tools, such as Microsoft Dynamics and others, familiarity with SQL, and comfort with pulling and disseminating data reports - Proficiency in Microsoft Word, PowerPoint and Excel - Fluency in one of the New York City’s priority languages (Spanish, Chinese, Russian, Korean, Italian, and Haitian Creole), a plus but not required.
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.
Residency Requirement
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
Salary : $60,889 - $70,022
