Administrative Liaison for Serious Incidents

About Our Team

The New York City Department of Homeless Services (DHS) is a dynamic and collaborative environment where professionals can make a difference in their communities. We are seeking an Administrative Community Relations Specialist to join our team as a Serious Incident Manager.

Job Description

This role involves supervising a team of staff responsible for real-time reporting, quality assurance, and regulatory compliance. The successful candidate will have strong communication and leadership skills, with the ability to manage relationships with stakeholders and ensure compliance with reporting requirements.

Responsibilities

• Supervise a team of staff responsible for real-time reporting, quality assurance, and regulatory compliance.
• Coordinate incident reporting across a large portfolio of city-owned and provider-managed facilities.
• Liaise with DHS stakeholders and providers to fulfill annual OTDA Serious Incidents Reports requirements.
• Manage relationships with internal and external stakeholders related to serious incidents.
• Ensure staff adherence to reporting timeframes and conduct follow-up activities.
• Lead special projects to enhance operational and administrative activities within the Serious Incidents Unit.
• Explain agency policies and procedures to Contracted Providers and Community Organizations.
• Attend meetings with DHS/DSS Divisions and advise Directors on unit-related issues.

Qualifications

1. A baccalaureate degree from an accredited college or university and four years of satisfactory experience in community liaison, organization, or relations, with two years in a broad administrative or policy-making capacity.
2. Or, a high school diploma and eight years of experience in community liaison, organization, or relations, with two years in a broad administrative or policy-making capacity.
3. Or, education and/or experience equivalent to the above requirements.