What are the responsibilities and job description for the Incident Management Specialist position at New York City, NY?
About the Role
The New York City Department of Homeless Services (DHS) is seeking an Administrative Community Relations Specialist to function as a Serious Incident Manager. This role involves supervising a team of line staff, monitoring incident reporting matters across various facilities, and managing relationships with stakeholders.
Key Responsibilities
- Supervise a team of staff responsible for real-time reporting, quality assurance, and regulatory compliance.
- Coordinate incident reporting across a large portfolio of city-owned and provider-managed facilities.
- Liaise with DHS stakeholders and providers to fulfill annual OTDA Serious Incidents Reports requirements.
- Manage relationships with internal and external stakeholders related to serious incidents.
- Ensure staff adherence to reporting timeframes and conduct follow-up activities.
- Lead special projects to enhance operational and administrative activities within the Serious Incidents Unit.
- Explain agency policies and procedures to Contracted Providers and Community Organizations.
- Attend meetings with DHS/DSS Divisions and advise Directors on unit-related issues.
Requirements
- A baccalaureate degree from an accredited college or university and four years of satisfactory experience in community liaison, organization, or relations, with two years in a broad administrative or policy-making capacity.
- Or, a high school diploma and eight years of experience in community liaison, organization, or relations, with two years in a broad administrative or policy-making capacity.
- Or, education and/or experience equivalent to the above requirements.
