What are the responsibilities and job description for the Assistant Dental Office Manager position at New York Family Dentistry?
We are seeking a highly organized and experienced Assistant Office Manager to join our team and help oversee daily operations across 5 dental practices in Brooklyn and Queens. As a key leadership role, you will work closely with the Office Manager and administrative team to streamline workflows, enhance patient experience, and ensure operational efficiency.
This position requires a detail-oriented and proactive professional with strong leadership skills, expertise in dental office management, and the ability to train and support front office staff in a high-volume, multi-location setting.
Hourly rates start at $25 / hour. Candidates with meaningful experience can earn higher compensation.
Key Responsibilities :
- Support the Office Manager in overseeing daily administrative operations, ensuring efficiency across all locations.
- Supervise and train front office staff, including receptionists, scheduling coordinators, and billing specialists, to maintain high-performance standards.
- Ensure smooth patient scheduling and appointment management, optimizing provider availability and reducing wait times.
- Oversee insurance verification, billing, and claims processing, ensuring accuracy and timely reimbursements.
- Monitor compliance with office policies, HIPAA regulations, and OSHA standards, implementing necessary improvements.
- Handle patient inquiries, escalations, and conflict resolution with a focus on patient satisfaction and retention.
- Assist in hiring, onboarding, and performance evaluations of administrative staff, fostering a positive and productive team environment.
- Collaborate with the Office Manager and senior leadership to implement operational strategies and improve workflow efficiencies.
- Manage front office inventory, ordering supplies, and maintaining organized office spaces.
- Utilize dental practice management software (e.g., Dentrix Ascend, Open Dental, Eaglesoft) to oversee patient records, reporting, and financial tracking.
- Support marketing initiatives and patient outreach programs to enhance practice growth and patient engagement.
Qualifications & Experience :
Key Skills & Expertise :
Salary : $25
