Business Operations Manager

Job Description

Job Description

Are you passionate about delivering exceptional business operations results, driving enterprise-wide efficiency, and leading with data-driven insights and actions? If so, we want you on our team!

Salary : $30,000–$300,000

Key Responsibilities

• Analyze workload distribution across teams to ensure balanced staffing and operational efficiency, minimizing bottlenecks in critical processes.
• Lead ERP implementation and optimization initiatives to streamline business operations, enhance scalability, and improve overall resource utilization.
• Evaluate staffing needs, implement data-driven scheduling, and ensure alignment with operational goals to enhance productivity and customer satisfaction.
• Improve the customer service experience by optimizing call center operations using trend analysis and data-driven strategies to improve efficiency and outcomes.
• Assess current business processes, identify areas for improvement, and implement solutions that enhance enterprise-wide effectiveness.
• Perform advanced sales and revenue analyses to identify customer insights, trends, and growth opportunities.
• Leverage tools like Power BI, Tableau, and advanced Excel to generate actionable insights and communicate them effectively to stakeholders.
• Develop and manage project plans, monitor performance, and ensure timely delivery of projects that align with enterprise objectives.
• Act as a liaison between stakeholders, agents, and leadership to ensure clarity and alignment in day-to-day operations.

Qualifications

General Skills :

Salary : $30,000 - $300,000