What are the responsibilities and job description for the Front Desk Coordinator position at New York Family Dentistry?
We are looking for a Front Desk Coordinator to join our team and provide exceptional service to patients across our 5 orthodontic practices in Brooklyn and Queens. As the first point of contact, you’ll play a key role in creating a warm, welcoming atmosphere while ensuring seamless office operations.
Competitive Pay: Hourly rates start at $18 per hour, with higher compensation available for candidates with meaningful experience!
What You'll Do:
Manage patient scheduling for consultations, treatments, and follow-ups using dental scheduling software (Dentrix Ascend, Open Dental).
Handle check-ins and check-outs, ensuring all required paperwork is completed and filed correctly.
Verify insurance coverage, process claims, and assist with billing inquiries.
Answer phone calls and respond to patient inquiries about treatments, office policies, and appointment availability.
Maintain accurate patient records in the dental management system, ensuring confidentiality and accuracy.
Confirm appointments and provide pre- and post-treatment instructions to patients.
Keep the front office organized and welcoming, ensuring a professional and friendly patient experience.
What We're Looking For:
High school diploma or equivalent.
Experience as a dental receptionist or in a similar administrative role (preferred).
Proficiency in dental office software (Dentrix Ascend, Eagle soft, Open Dental).
Strong communication and customer service skills, with a patient-first attitude.
Excellent organizational and multitasking abilities to manage a busy front office.
Salary : $18
