Supervisor - ESSHI Harlem (Manhattan | 35 hrs/wk | Fulltime)

The Supervisor is responsible for providing Casework Supervision for up to 2 Case Planners, the Educational/Vocational Specialist, Care Navigator, and providing task supervision for interns. The position requires providing coverage of additional and cases as necessary. Supervisor team provides oversight for 70 cases in New York Foundling’s ESSHI Harlem young adult housing program. Position will report to CWBH AVP of Young Adult Supportive Housing. Due to the nature of this program, the Supportive Housing Program Supervisor can expect to spend at least 50% of work time in the field or working remotely and must use tools and policies to record work time and maintain communication and accountability. The Supervisors specific responsibilities include:

Job Responsibilities:

• Manage supportive housing program for 70 young adults, age 18 to 25, who have aged out of foster care, and/or have prior involvement in criminal justice sector, and/or have experienced chronic homelessness.
• Ensure that young adults served by the program are being linked with appropriate services in the community, receiving all benefits to which they are entitled, and that their holistic wellness, educational, financial and vocational needs are being met so that they may live independently.
• Monitor client and staff outcomes to inform programming and continued enhancement of service provision.
• Provide coaching and supervision to the assigned team. Complete coaching agendas, logs and staff performance evaluations for supervisees. Utilize Microsoft Teams coaching channels to enter logs and track goals.
• Coordinate with team and AVP to ensure 24/7 emergency on-call coverage.
• Assess and support case planner’s professional development. With focus on case planner’s engagement, intervention implementation, skill building, and use of community resources. Build upon strengths and areas for growth, while identifying appropriate training referrals.
• Track the completion of required annual trainings for supervisees.
• Collaborate with team supervisor to maintain the Community Advisory Board for residents and plan Community Days.
• Meet with clients as necessary to enforce program guidelines, provide crisis intervention, mediate roommate relations and assess mental health concerns as needed
• Monitor and plan for all client service planning review and occupancy agreement renewal deadlines to maintain adherence to OTDA standards.
• Collaborate with team supervisor to conduct orientations/interviews and assessments of program applicants to fill vacancies in a timely manner. Assign applicants to units and case planners upon acceptance of applicants.
• Monitor timely completion of required data entry for EVOLV and Fair Future’s Care 4 database.
• Collaborate with the program aide to ensure all apartments meet safety standards per DOB and OTDA guidelines.
• Interact with landlords and/or building management as necessary.
• Partner with NYF senior leadership, OTDA staff and additional stakeholders for compliance tracking and program development.
• Ensure timely completion and submission of tracking systems to NYF and OTDA as required.
• Partner with NYF QPC (Quality Assurance) team to monitor program incidents and plan interventions.
• Must be able to analyze data to ensure progress towards Key Performance Indicators and strategize for optimal outcomes.
• Attend and participate in meetings with NYF staff, ACS, HRA, OTDA, DHS, and additional stakeholders as necessary.

• Maintain clear, concise and accurate documentation of progress that promote peer and supervisory review and feedback, and that demonstrates compliance with evidenced based clinical model and meeting our agency’s expectation. Assure documentation (data entry) for contacts, incidents, and reports are submitted timely (as indicated by program).

• Timely data entry of all services practices of the program in agency record and for reporting, and other system as provided.
• Receive supervision from NY Foundling leadership. Attend mandatory weekly supervision and consultation on-site at identified location by the supervisor.
• Capacity and comfortability to supervise others and interns.
• Has ability to maintain confidential stakeholder/client records.
• Willing to cover for team-members. Willing and able to work flexible hours. Some evenings and weekends required.
• Related duties as assigned by supervisor or administration to ensure that program outcomes are being reached.
• If NYS Licensed (i.e. LCSW, LMHC, LMFT), support with group licensure supervision for clinical staff.

Organizational expectations include:

• Regular and punctual time and attendance, and adherence to The Foundling's and your department’s specific time and attendance policies and protocol.
• Consistent demonstrated commitment to The Foundling's BHAG, mission, vision and values (Compassion, Dignity, Family and Community, Diversity, Excellence).
• Adherence to The Foundling's employee policies, Code of Conduct and applicable rules, laws, regulations or bargaining agreements.
• Appropriate engagement with support departments to ensure appropriate and timely hiring, performance management, investigation, discipline, suspension, and restructuring decisions concerning direct reports. Regular supervision and performance evaluation of direct reports.
• Any other duties and/or tasks that may be assigned

Bilingual English/Spanish strongly preferred (not required)

NYSDL preferred

Other Requirements: 

• A minimum of 3 years of experience working with youth in care, youth with substance use and mental health issues; Familiarity with the NYC child welfare system; bilingual Eng/Span preferred.
• Supervisory experience and program management experience or administrative experience required.
• Must be an excellent communicator and have good interpersonal skills.
• Must be able to assess cases, analyze data, provide supervision, and interact with a wide variety of people.
• Must be a good writer and have demonstrated ability to complete tasks in a timely manner.
• Ability and willingness to work some weekends and evenings is required including response to emergency calls.

• Demonstrated ability to identify problems, develop solutions and take the lead in solving problems.
• Must possess strong group facilitation skills and experience.
• Must be self-directed, as well as a team player.
• Must have excellent organizational and multi-tasking skills.
• Working knowledge of Word, Excel and ability to work with database programs such as Access.
• Ability to work outside of regular business hours including evenings and weekend hours, as needed.

 PREFERRED

• Commitment to NY Foundling and ACS Mission and values
• Familiar with the political and cultural landscape of the community
• Ability to teach and be engaging and approachable
• Understanding/working knowledge of youth and young adults-serving systems and agencies.
• Ability to work with young adults’ boards and representatives.
• Self-starter and independent worker
• Excellent communication skills required. 
• Ability and willingness to work some weekend and evenings.
• Experience with and willingness to work with culturally diverse population, computer literacy, able to research current information on medical, social, and legal issues.  

Salary Range: $70,000-$78,500

Salary : $70,000 - $78,500