What are the responsibilities and job description for the Storage Engineer position at New York Global Consultants Inc. (NYGCI)?
Job Description:
Job Title: Storage Engineer (PowerScale Expert)
Location = Chicago, IL. Onsite (CST) Must be Onsite 5 days per week
Business Hours = Monday – Friday 12 – 8 PM CST
Contract: 13 Months
Must have skills = PowerScale
Nice to have - Experience in HPC and High-Performance Storage environments
Project Tasks
The customer operates a large PowerScale cluster environment and requires a skilled PowerScale expert at each location. Due to the environment’s size, multiple support tickets are managed daily.
Resident is expected to:
• Open and manage all Dell support tickets, including executing all requests from support (gathering logs, executing commands, etc.) until issues are resolved.
• Work with support to manage all escalations.
• Coordinate and collaborate with the Dell Field Services team when dispatched to the customer location.
• Assist the customer with any additional tasks or activities as requested.
Resource must have proven experience in:
• Fast-paced environments.
• Working with Dell Customer Support.
• Managing escalations within Dell Support.
• Being detail-oriented.
• Driving issues to successful resolution
