What are the responsibilities and job description for the Call Center Representative position at New York Global Consultants Inc.?
SC756731
Job Overview:
- Must complete a 5-day training on health insurance for people with Medicare. Answers 800 helpline calls and performs other general office duties such as data entry, mailings, and inventory.
Essential Job Duties:
- *Answer all 800 calls in a timely manner. Record on Client Contact forms.
*Forward 800 calls to available volunteer counselors or provide counseling assistance when volunteers are not available. Take calls from counselors regarding availability and/or supplies.
*Complete data entry each day including Client Contacts
*Do labels and mailing for information packets, assemble packets of information, and make copies of SHIP information as needed.
*Inform the Office Manager when supplies of materials are low
*Put away all deliveries in an orderly manner. Keep work area in order and recycle unwanted paper and boxes. Make sure work area is neat and orderly
*Take voice mail messages for all packet requests twice a day (morning and afternoon at minimum).
*Forward call back messages to Volunteer Supervisors at the end of the day.
*Put together new counselor training materials and other training materials requested by Trainers.
*Put together presentation materials and supplies as requested by Volunteer Supervisors, Counselors, or SHIP Local Sites.
*Other duties as assigned by Office Manager including, but not limited to, special mailings/emails, 800 message recordings, updating lists, etc.
Job Type: Contract
Pay: $14.17 per hour
Shift:
- Day shift
Application Question(s):
- Please mention your current City, State of residence.
- Please mention your email address for quick communication.
- This longterm 1099 contractual role does not offer any benefits. Do you accept?
- Manager hires off the resume. No interview required. Work location is Downtown, Indianapolis. Do you accept this requirement?
- This is an ONSITE position in a call center taking inbound calls. Do you accept this requirement?
- You must have a clear BMV check along with the background check to be eligible. Do you accept this requirement?
- This is a full time 40 hour work week. 8:00-4:30 pm with 30 minute lunch. Do you accept this requirement?
- The mentioned rate is the best we have for this opportunity and is non-negotiable. Do you accept?
Education:
- High school or equivalent (Required)
Experience:
- Call center: 1 year (Required)
Work Location: In person
Salary : $14
