What are the responsibilities and job description for the Customer Service Representative working closely with VP of Sales position at New York Label and Box Works?
Job Summary
We are seeking a motivated and organized Customer Service Representative to support an VP of Sales and enhance the overall customer experience. The ideal candidate will be responsible for providing exceptional service to our clients, and ensuring seamless communication between clients (mostly cosmetic clients) and factory.
Responsibilities
- Serve as the primary point of contact for customers and VP of sales.
- Assist in processing orders, handling inquiries, and resolving customer issues promptly.
- Maintain and update customer databases, ensuring accurate and timely information.
- Collaborate with Sales VP to prepare quotes, proposals, and marketing presentations.
- Provide product information, pricing, and availability to customers.
- Tracking sales leads, following up on quotes, and managing customer accounts.
- Monitor and analyze customer feedback to improve service and product offerings.
- Assist in scheduling appointments and coordinating meetings for VP of sales.
- Stay knowledgeable about product offerings and industry trends.
Skills
- Strong verbal and written communication skills in English; bilingual abilities are a plus.
- Proven experience in a customer service or call center environment.
- Ability to analyze situations and provide effective solutions quickly.
- Excellent phone etiquette with a professional demeanor.
- Strong organizational skills with attention to detail.
- Ability to work independently as well as part of a team.
- Proficient in using office software and call center technology.
Join us in delivering outstanding service and support to our valued customers!
Job Type: Full-time
Pay: $20.32 - $25.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Morning shift
Ability to Commute:
- Islandia, NY 11749 (Preferred)
Ability to Relocate:
- Islandia, NY 11749: Relocate before starting work (Required)
Work Location: In person
Salary : $20 - $25