Patient Services Coordinator - Radiation

Overview

Pay Range: $17.00 - $23.48 per hour

Scope

Schedules appointments for patients in an efficient and timely manner. Answers, screens, and directs all incoming calls to appropriate personnel relaying messages between patients and clinical staff. Supports and adheres to company policies, including the code of ethics and business standards.

Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Develops intimate knowledge of CT workflow, capabilities, and scheduling needs
• Provides and explains paperwork for the patient to complete prior to examination. Collects, proofs for completeness, and files patient forms. Updates demographics and insurance information in the system.
• Answers, screens, and responds to routine questions via phone, electronic communications, or face to face contact, routes to appropriate personnel, or take thorough messages. Pages clinic personnel as appropriate. Communicates messages in an accurate and timely manner according to procedures.
• Coordinates scheduling appointments both internally and externally and communicates to both the patient and the referring provider.
• Communicates with the auth team to secured appropriate insurance authorizations.
• On behalf of the patient, coordinates physician referrals, schedules related medical appointments within and outside the practice. Ensures accurate document is in the medical chart.
• Records patient cancellations and missed appointments; reschedules appointments. Notifies appropriate staff of the cancellation and makes note in patient chart.
• Provides general administrative support by filing charts and forms. Maintains lobby area in a neat and orderly manner. Maintains a legible supply of forms and appropriate office supplies required for daily activities.
• Adheres to confidentiality, state, federal, and HIPAA laws and guidelines with regards to patient's records.
• Other duties as requested or assigned.
  
  

Qualifications

MINIMUM QUALIFICATIONS:

High school diploma or equivalent required. Some receptionist or office experience preferred. Proficiency with computer systems and Microsoft (Outlook, Office Word, and Excel) required. Must successfully complete required e-learning courses within 90 days of occupying position. Demonstrates adaptability, handles day to day work challenges confidently. Is willing and able to adjust to multiple demands, shifting priorities. Demonstrates flexibility, sets high standards of performance, and works efficiently to achieve them. Commits to quality and emphasizes the need to deliver quality products and/or services.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to experience prolonged sitting, some bending, stooping, and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, and other office equipment. Requires normal range of hearing and eyesight correctable to 20/20. Requires occasional lifting of up to 30 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in a clinical environment and requires frequent interaction with staff, patients, and the public. While performing the duties of this job, the employee is exposed to conditions typical in a medical office setting.