Receptionist/Scheduler-Radiology Per Diem

Job Description

Stamford Health is looking for a receptionist/Scheduler/ This is a Per Diem Position/ Saturdays from 8am-4pm, when needed.

The Radiology Support Services Associate provides cross coverage of the radiology front desk, image library, and facilitator. They are responsible for facilitating the timely interpretation of routine and time-sensitive Radiologic exams based upon onsite and offsite interpretative service coverage, receptionist/scheduler tasks, and provide services for the secure and confidential exchange of protected health related imaging exams to the patient and/or their providers in a timely manner.

MAJOR ACCOUNTABILITIES/CRITICAL RESPONSIBILITIES:

1. Customer Service / Reception:
2. Greets and directs visitors/patients courteously and professionally. Ensures that all visitors/patients are acknowledged upon entering, using eye contact, friendly smile while maintaining a friendly and professional disposition. Provides the highest level of customer service to all customers that align with the values and standards of the organization.
3. Acts as a customer service liaison: by answering patient questions, addresses patient and or other customer concerns, seeks to deescalate challenging situations and records and/or responds to messages.
4. Must demonstrate knowledge of departments services and workflows to provide accurate information to referral sources and patients.
5. Accurately identifies self and department in a courteous and professional manner when answering phones.
6. Performs patient rounding: Registrar is responsible for checking in with patients to ensure they are not overlooked. If patient has been waiting an unreasonable amount of time, contact specific department to ask for information to relay causes of delays to patient and anticipated time of service.

1. Scheduling

1. Schedules patient exams as relevant system/scheduling software, including all walk-ins.
2. Makes outbound patient calls to help fill appointment slots as needed.
3. Print schedules for next day and ensures that department has order for services on file.
4. Cancels and reschedules appointments.

1. Registration / Financial Clearance

1. Registers and checks-in patients, scans scripts as indicated into the specific systems.
2. Accurately verifies patient’s information (name, DOB), to minimize the risk of patient misidentification, informs HIM of any discrepancies, verifies demographic information and compare physician order to exam scheduled and informs technologists of any discrepancies. Call Physician’s office or contact center for missing orders.
3. Must be competent in various systems and software as well as knowledge in revenue cycle activities including but not limited to:

Collection of Advanced Beneficiary Notices (ABN)

Collecting co-payments

Insurance verification/eligibility

Creating cost estimates and collecting patient signatures.

1. Sends faxes and delivers received faxes to appropriate individual promptly.
2. Maintains waiting room and office area, keeping space neat and free from clutter.
3. Assists with activities as requested which may include, but not be limited to: Medicare documentation/correspondence, record keeping, charge entry/verification, computer data entry (onset dates/discharges)

Job Info

Job Identification: 3161

Job Category: 020 - Clerical

Posting Date: 2024-10-14T14:03:59 00:00

Job Schedule:

Locations:

Regular or Temporary: NA