What are the responsibilities and job description for the 2025 Part-Time Fan Experience Representative position at New York Red Bulls?
The New York Red Bulls are one of 30 Major League Soccer (MLS) teams. RBNY, one of the ten charter clubs of MLS, has competed in the league since its founding in 1996. The Red Bulls play home matches at Red Bull Arena (RBA) in Harrison, New Jersey. The three-time MLS Supporters' Shield Winners are owned by the Austrian beverage company Red Bull, for which the team is named. The New York Red Bulls offer one of the nation's premier youth soccer development programs, from local soccer partnerships across New York and New Jersey to Regional Development Schools and the Red Bulls Academy teams.
Position Summary
The primary function of the Fan Experience Representative position is to provide the highest level of customer service to all fans in attendance on match-days. You will act as one of the first points of contact with fans, and as an extension of the Fan Services department. This is a part-time position working all regular game day hours and events at Red Bull Arena.
- Must have high school diploma
- Previous customer service experience is a plus
- Must display excellent customer service and communication skills
- Must possess traits to be high energy and proactive when interacting with fans
- Must have strong initiative and work ethic and be able to function without supervision
- Must have the capability of communicating positively with guests to establish their needs efficiently and courteously
- Ability to work evenings, weekends and holidays is required
- Bi-lingual is a plus
- Knowledge of the New York Red Bulls and Major League Soccer is a plus
- Temporary
