What are the responsibilities and job description for the Race Day Support Associate (Part-Time) position at New York Road Runners?
About NYRR
New York Road Runners (NYRR) was founded in 1958 when a small group of passionate runners vowed to bring running to the people, and has grown from a local running club into the world’s premier community running organization. NYRR’s mission is to help and inspire through running, aiming to empower people of all ages and abilities to improve their health and well-being through the power of running and fitness.
NYRR’s year-round offerings of races, community events, programs, and training resources provide hundreds of thousands of people with the motivation, know-how, and opportunities to start running and keep running for life. NYRR’s premier event, the famed TCS New York City Marathon, attracts the world’s top professional runners and committed amateurs alike, while also raising millions of dollars annually for charity and driving economic impact for New York City. NYRR is equally committed to the runners of tomorrow, passionately providing youth fitness programs that educate and inspire children in underserved communities in New York City, nationwide, and around the world.
Headquartered in New York City, NYRR is a 501(c)(3) organization. To learn more, please visit www.nyrr.org.
At New York Road Runners, we are committed to building an inclusive, diverse workplace by finding the best candidate for the job. We understand that skills come from a variety of different backgrounds. Checking off every single requirement on our job description is not necessary to apply. If you think you are a good fit and have a passion for the work we do, please submit your application. We are eager to learn about your experience and skills! You may be the right candidate for this or other open positions.
New York Road Runners is an Equal Opportunity Employer
About the Department
Strategic Partnerships is responsible for developing revenue-generation partnerships from corporate and community-based organizations and managing those relationships. Partnerships vary from year-round engagement to specific races and events. They work closely with all of NYRR’s departments to develop programs that maximize revenue opportunities and ensure NYRR’s partners’ objectives are met. Licensing & Merchandising provides merchandising services to every area of the company. Internal merchandising services include managing the development of all weekly race premiums, premiums for programs, development and distribution of staff clothing and any all-product needs for the organization.
Runner Products supports the training, racing and community experience of our runners – through classes, seminars, and customized training programs. The team also provides experiences to enhance the runner’s engagement with the running community and their experience at NYRR events, including race photography and ticketed events. The Runner Services team is the information source for our runner, serving for a conduit of information and an advocate for NYRR’s runner-first philosophy. NYRR’s Charity Programs include more than 600 Official Charity Partners whose runners raise over $70 million annually. NYRR’s ITO Program operates in 100 countries, and across 6 continents, and brings more than 15,000 international runners across the finish line at the TCS NYC Marathon.
About the Position
NYRR is seeking an adaptable, outgoing, motivated, and experienced Race Day Support Associate to provide support with bib assignment/distribution, premium distribution, and general runner inquiries. The individuals in this role will be responsible for treating each runner with the utmost respect and dignity while doing his/her best to help find solutions while promoting the NYRR brand and mission. This role will mostly be weekend work, but there will be opportunities for weekday support surrounding larger NYRR events.
Job Responsibilities (primary and secondary duties):
- Assign race bibs using NYRR registration system and distribute race premiums at weekly races
- Assist with event set-up and break down the bib & premiums assignment station.
- Attend day and evening week/weekend events as necessary to assist with all customer-service-related issues and inquiries.
- Work with event staff when needed to ensure all customer inquiries are answered and each runner is satisfied
- Engage with runners and spectators and provide accurate information about the specific event and New York Road Runners
- Be a brand ambassador! Create a fun experience through positive runner interactions.
- Demonstrate passion and commitment to the NYRR brand and core values: vision, excellence, teamwork, passion, innovation, challenge.
Job Requirements:
Experience:
- Minimum of 1 year Customer Service experience
- Prior event, race day or fitness experience is a plus but not required
Skills and Attributes:
- Proficient in Microsoft Office Suite (Word, Excel, Power Point, Outlook)
- Strong attention to detail
- Excellent written and verbal communication skills
- Strong attention to detail
- Punctual and dependable with a strong work ethic.
- Must be flexible, proactive, and able to adapt to changing race day needs.
- Passion for NYRR, community events, fitness, or running culture.
- Candidate should be organized team player with a personable manner, excellent customer service and problem-solving skills, and should have the ability to work with a diverse group of staff and participants
- Must be self-motivated, results oriented; ability to manage multiple priorities and deadlines
- Multi-lingual skills a plus
Education & Certifications:
- Any combination of education, training or experience that provides the required knowledge, skills, and abilities.
Physical Requirements:
- Must be able to lift up to 25 lbs.
Schedule:
- Must be available to work at least 90% of scheduled race days in each calendar quarter. The NYRR events calendar can be viewed here: https://www.nyrr.org/run/events-calendar
- Flexibility for weekend and holiday events is essential as race days typically occur on weekends and include early mornings.
- Shift start times vary and can be as early as 4am. Duration of shifts varies and is typically 4-6 hours
Hourly Rate: $22.00
NYRR requires all employees to be vaccinated against COVID-19 unless approved for a medical or religious exemption.
Salary : $70
