Manager Information Technology Services 1 SG-27 Item

NY HELP No

Agency State Comptroller, Office of the

Title Manager Information Technology Services 1 SG-27 Item #07108

Occupational Category I.T. Engineering, Sciences

Salary Grade 27

Bargaining Unit PS&T - Professional, Scientific, and Technical (PEF)

Salary Range From $103784 to $127830 Annually

Employment Type Full-Time

Appointment Type Contingent Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 8 AM

To 4 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? Yes

Telecommuting allowed? Yes

County Albany

Street Address 110 STATE STREET

City Albany

State NY

Zip Code 12236

Duties Description This position is on the Windows Server Services team, in the bureau of Hardware Platforms.

• Lead the Windows Server Services (WSS) team by working closely with all hardware platforms teams and responding to customer requests, with focuses on Windows and VMware services for both on premises and in the cloud.
• Provide oversight for securing the Windows environments via patching and regular upgrades.
• Periodically review disaster recovery plans and capabilities and ensure compliance with service level agreements and / or enterprise disaster recovery goals.
• Respond to internal and external audit requests and develop plans to mitigate audit findings.
• Act as a primary liaison to both the Chief Information Office (CIO) and the Office of the State Comptroller (OSC) customers and ensure requirements are understood, expectations are established, and deadlines are met.
• Plan and allocate personnel and non-personnel assets and resources to accomplish productivity and quality goals including, but not limited to, managing the schedule for implementation, identifying risks and mitigation strategies, and providing clear and effective communication to all stakeholders.
• Establish and maintain relevant controls and feedback systems to monitor the operation of the team.
• Monitor and report on work assigned to the team and its members, including any project activities.
• Plan, evaluate, maintain, and improve systems, procedures, and policies that enable and encourage optimum performance.
• Create new and ensure adherence to existing internal controls, standards, guidelines, policies, and procedures.
• Collaborate and actively participate with other CIO teams on problem resolution.
• Develop annual staffing / succession plans and foster growth opportunities in the CIO organization.
• Review the CIO budget to ensure funding is accounted for and available for current and future initiatives.
• Identify risks and propose potential remediation solutions to CIO management and key stakeholders as appropriate.
• Provide oversight of all related team contracts, assets, procurements, product lifecycles, and maintenance renewals / agreements.
• Provide oversight and direction to the team in accordance with the organization's policies and procedures.
• Mentor supervisors’ utilization of evaluations and discussions to maintain organization alignment and prepare staff for advancement opportunities and business continuity.
• Assign work to supervisors, monitor project progress, review major initiatives, and make recommendations.
• Work with supervisors and other technical leaders to manage the team workplan and set priorities for projects undertaken by the team.
• Develop an employee-oriented culture that emphasizes quality, continuous improvement, key employee retention and development, and high performance.
• Provide guidance and empower employees to take responsibility for their jobs and goals. Delegate responsibility, tasks and issue resolution and expect accountability and regular feedback.
• Oversee employee lifecycle tasks such as interviewing, hiring, performance evaluations, training / performance plans and mentoring.
• Address insufficient employee performance through counseling and seek disciplinary actions where appropriate.
• Maintain employee work schedules including assignments, staff scheduling, skills development, cross training, telecommuting, and overtime to ensure adequate coverage to complete team assignments.
• Communicate organization and team information through team meetings, one-on-one meetings, and other appropriate communication channels. Of particular relevance is information conveyed from the CIO Leadership meetings.
• Provide constructive, tactful, and objective feedback on issues, tasks, and observations.
• Communicate regularly with other team managers, CIO management, and other impacted stakeholders.
• Exercise discretion and confidentiality.
• Employ active listening and timely responses to customers, management, colleagues, and teams.

Minimum Qualifications You must be currently reachable on the appropriate eligible list for this title or eligible to transfer to this title under Section 52.6 of the Civil Service Law.Transfer Options : For 52.6 transfer to a(n) Manager of Information Technology Services 1 (SG-27), you must have one year of permanent competitive, or 55-b / 55-c service in an approved title for transfer allocated to an SG-25 or above. To determine if your current Civil Service title is eligible for transfer to this title, visit the Career Mobility GOT-IT website : Career Mobility Office » GOT-IT (ny.gov) Appointments via transfer must not result in a second, consecutive transfer with an advancement of more than two S-grades or one M-grade.

Additional Comments

Some positions may require additional credentials or a background check to verify your identity.

Name Kathy Shellhamer

Telephone 5184741924

Fax (518)486-6723

Email Address Jobs@osc.ny.gov

Address

Street Office of the New York State Comptroller, Division of Human Resources

110 State Street, 12th Floor

City Albany

State NY

Zip Code 12236

Notes on Applying Submit a clear, concise cover letter and resume stating how you meet the above minimum qualifications to , Reference Item #07108-KKS on your cover letter for proper routing. Unofficial transcripts and / or templates will be required for certain positions. To access this job vacancy, copy the link above and paste it into your web browser. Documents must be sent as unlocked and accessible attachments. If you have questions about this vacancy, please contact this Division representative : Division Contact : Lisamarie HitchcockEmail Address : CIO_HR@osc.ny.gov

Salary : $103,784 - $127,830