What are the responsibilities and job description for the Labor Services Representative/Trainee 1/2- Syracuse (NY HELPS) position at New York State Department of Labor?
Standard Duties
Duties Description
Duties
As a Labor Services Representative/Trainee 1/2 with the Unemployment Insurance Appeal Board (UIAB), the incumbent will perform the following duties, not limited to:
Minimum Qualifications
This title is part of the New York Hiring for Emergency Limited Placement Statewide program (NY HELPS). For the duration of the NY HELPS Program, this title may be filled via a non-competitive appointment, if they meet the below NY HELPS minimum qualifications.
NY HELPS Non-Competitive Minimum Qualifications
Labor Services Representative Trainee 1:
A bachelor's or higher degree* OR be a qualified employee of New York State Department of Labor with 1 year of permanent competitive, non-competitive, labor class, or 55-b/55-c service in a title allocated to a SG-9 or higher.
Labor Services Representative Trainee 2
A bachelor's degree* and one year of experience providing employment, reemployment, training and labor market services to job seekers, employers, unions and other interested parties; examining unemployment insurance (UI) claims issues and making determinations to resolve complex or unusual problems related to eligibility for UI benefits; working for businesses that provide third party administration to assist employers in developing outreach, recruitment, and hiring strategies; or assisting jobseekers by matching their skills, education, experience and professional interests to available employment opportunities; assisting employers in complying with mandatory unemployment insurance registration, reporting and contribution requirements; or representing employers in presenting cases for unemployment insurance appeal hearings.
Labor Services Representative
A bachelor's degree and two years of experience providing employment, reemployment, training and labor market services to job seekers, employers, unions and other interested parties; examining unemployment insurance (UI) claims issues and making determinations to resolve complex or unusual problems related to eligibility for UI benefits; working for businesses that provide third party administration to assist employers in developing outreach, recruitment, and hiring strategies; or assisting jobseekers by matching their skills, education, experience and professional interests to available employment opportunities; assisting employers in complying with mandatory unemployment insurance registration, reporting and contribution requirements; or representing employers in presenting cases for unemployment insurance appeal hearings.
Competitive Minimum Qualifications
If Civil Service Eligible list(s) exist, they will be canvassed. You may also apply if you are eligible for appointment by one of the following qualifications:
To be considered for this position, a review of your state history is needed. Please provide the last four digits of your social security number in your email response or on your resume. If you are not comfortable providing this information in your response, a representative from our office will contact you via phone.
Reassignment Qualifications
Current Department of Labor employees only, with at least one year of permanent, contingent-permanent, or 55b/c service as a Labor Services Representative or Trainee 1/2; if you have less than one year, you must be reachable on the current Labor Services Representative eligible list for this location, if one exists.
70.1 Transfer Qualifications
One year of permanent or contingent-permanent as a Grade 14 or higher determined to be similar by Civil Service.
70.4 Transfer Qualifications
One year of permanent or contingent-permanent or 55b/c service as a Grade 11 or higher and a passing score on Labor Services Representative exam and a bachelor’s degree *. Note: Candidates must not have failed the most recent examination for this title.
55 B/C Qualifications
This position is designated 55b/c and is subject to verification of applicant eligibility. Please provide a copy of your 55b/c letter when applying. You must meet the open competitive qualifications from the most recent examination announcement.
Preferred Qualifications
Ability to initiate and maintain relationships across a diverse set of stakeholders. Experience with Microsoft applications. Customer service and/or clerical experience.
Additional Comments
Candidates with no previous state service will begin at the starting rate of the salary range listed above.
If you are a current NYS employee and have questions regarding salary, please contact the Business Services Center (BSC): 518-457-4272, BSCHR@ogs.ny.gov.
Telecommuting is available and can be discussed during the interview.
We Offer a Comprehensive Benefits Package, Including
DOL is committed to fostering employee engagement and work-life balance. We offer telecommuting (up to 40%) and alternative work schedules to eligible employees. Our exciting training and development opportunities, including Coursera and our formal Employee Recognition Program allow us to develop, recognize, and celebrate our workforce.
Please note that specific benefits and programs may vary based on negotiating unit, current contract, length of State service, and program area.
Duties Description
Duties
As a Labor Services Representative/Trainee 1/2 with the Unemployment Insurance Appeal Board (UIAB), the incumbent will perform the following duties, not limited to:
- Supervise clerical and administrative support staff in a UIAB satellite office or one or more units in a regional office.
- Perform and/or supervise clerical staff in the intake and preparation of judicial documents and calendars including adjournments and ensure adherence to Appeal Board rules and regulations.
- Prepare, review, and process documents for hearings and appeals for higher and lower authority cases.
- Answer customer questions related to the hearing/appeal process.
- Analyze statistical reports regarding United State Department of Labor timeline markers and internal UIAB processes.
- Review hearing and appeal case files received from the UI Division to determine accuracy prior to scheduling a hearing or assigning the case to a Higher Authority Appeal Review Unemployment Insurance Referee.
- Review incoming correspondence from claimants, businesses, attorneys and representatives regarding hearing or appeal related requests, and take necessary action following office policy.
Minimum Qualifications
This title is part of the New York Hiring for Emergency Limited Placement Statewide program (NY HELPS). For the duration of the NY HELPS Program, this title may be filled via a non-competitive appointment, if they meet the below NY HELPS minimum qualifications.
NY HELPS Non-Competitive Minimum Qualifications
Labor Services Representative Trainee 1:
A bachelor's or higher degree* OR be a qualified employee of New York State Department of Labor with 1 year of permanent competitive, non-competitive, labor class, or 55-b/55-c service in a title allocated to a SG-9 or higher.
Labor Services Representative Trainee 2
A bachelor's degree* and one year of experience providing employment, reemployment, training and labor market services to job seekers, employers, unions and other interested parties; examining unemployment insurance (UI) claims issues and making determinations to resolve complex or unusual problems related to eligibility for UI benefits; working for businesses that provide third party administration to assist employers in developing outreach, recruitment, and hiring strategies; or assisting jobseekers by matching their skills, education, experience and professional interests to available employment opportunities; assisting employers in complying with mandatory unemployment insurance registration, reporting and contribution requirements; or representing employers in presenting cases for unemployment insurance appeal hearings.
Labor Services Representative
A bachelor's degree and two years of experience providing employment, reemployment, training and labor market services to job seekers, employers, unions and other interested parties; examining unemployment insurance (UI) claims issues and making determinations to resolve complex or unusual problems related to eligibility for UI benefits; working for businesses that provide third party administration to assist employers in developing outreach, recruitment, and hiring strategies; or assisting jobseekers by matching their skills, education, experience and professional interests to available employment opportunities; assisting employers in complying with mandatory unemployment insurance registration, reporting and contribution requirements; or representing employers in presenting cases for unemployment insurance appeal hearings.
- Your degree must have been awarded by a college or university accredited by a regional, national, or specialized agency recognized as an accrediting agency by the U.S. Department of Education/U.S. Secretary of Education. If your degree was awarded by an educational institution outside the United States or its territories, you must provide independent verification of equivalency. This information can be found at http://www.cs.ny.gov/jobseeker/degrees.cfm. Candidates are responsible for the evaluation fee.
Competitive Minimum Qualifications
If Civil Service Eligible list(s) exist, they will be canvassed. You may also apply if you are eligible for appointment by one of the following qualifications:
To be considered for this position, a review of your state history is needed. Please provide the last four digits of your social security number in your email response or on your resume. If you are not comfortable providing this information in your response, a representative from our office will contact you via phone.
Reassignment Qualifications
Current Department of Labor employees only, with at least one year of permanent, contingent-permanent, or 55b/c service as a Labor Services Representative or Trainee 1/2; if you have less than one year, you must be reachable on the current Labor Services Representative eligible list for this location, if one exists.
70.1 Transfer Qualifications
One year of permanent or contingent-permanent as a Grade 14 or higher determined to be similar by Civil Service.
70.4 Transfer Qualifications
One year of permanent or contingent-permanent or 55b/c service as a Grade 11 or higher and a passing score on Labor Services Representative exam and a bachelor’s degree *. Note: Candidates must not have failed the most recent examination for this title.
55 B/C Qualifications
This position is designated 55b/c and is subject to verification of applicant eligibility. Please provide a copy of your 55b/c letter when applying. You must meet the open competitive qualifications from the most recent examination announcement.
Preferred Qualifications
Ability to initiate and maintain relationships across a diverse set of stakeholders. Experience with Microsoft applications. Customer service and/or clerical experience.
Additional Comments
Candidates with no previous state service will begin at the starting rate of the salary range listed above.
If you are a current NYS employee and have questions regarding salary, please contact the Business Services Center (BSC): 518-457-4272, BSCHR@ogs.ny.gov.
Telecommuting is available and can be discussed during the interview.
We Offer a Comprehensive Benefits Package, Including
- 13 paid holidays, 5 personal days, and a minimum of 13 vacation days per year
- Paid sick leave (CSEA and PEF employees- 13 days; M/C employees- 8 days plus free enrollment into the Income Protection Program for short-term and long-term disability coverage).
- Choice of several affordable and competitive health insurance plans
- Dental and vision insurance plans at no additional cost
- Membership in the NYS Employee’s Retirement System
- NYS Deferred Compensation Investment Plan
- Eligibility to apply for Public Service Loan Forgiveness (PSLF) (full-time employees)
- Eligibility to apply for tuition reimbursement for qualifying employees and courses
- Paid Parental Leave
DOL is committed to fostering employee engagement and work-life balance. We offer telecommuting (up to 40%) and alternative work schedules to eligible employees. Our exciting training and development opportunities, including Coursera and our formal Employee Recognition Program allow us to develop, recognize, and celebrate our workforce.
Please note that specific benefits and programs may vary based on negotiating unit, current contract, length of State service, and program area.
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