Taxpayer Services Representative 1 (HELPS)

Description

Duties Description

These positions may be assigned to any of these tax program areas; Business Tax Bureau, Personal Income Tax Bureau, Registrations, Accounting and Support Bureau and/or Processing and Shared Services Bureau. The incumbent may perform activities including but not limited to the following essential functions:

• Effectively communicate both verbally and in writing with both internal and external customers, such as taxpayers, tax professionals and software developers.
• Work independently and exercise good judgment in monitoring multiple work assignments with minimal supervisory oversight.
• Access pertinent information from various processing and imaging systems.
• Accurately make adjustments and updates to taxpayer accounts
• Review tax form changes
• Read, understand and apply laws, procedures, rules, regulations and guidelines where clear precedents and detailed direction may or may not exist.
• Research and analyze information received, draw conclusions using sound judgement and make quality decisions and recommendations.
• Perform with the highest level of integrity, acting within the department’s code of conduct, state ethics laws and department policies.
• Adhere to the Department’s time and attendance rules and regulations.
• Demonstrates acceptable knowledge and skill in the use of prescribed software, department systems, and other tools to effectively complete assignments.
• Demonstrate initiative, self-motivation, a strong work ethic, a commitment to the success of assignments, and the ability to work well in a team environment.
  
  

Qualifications

Minimum Qualifications

Eligible for transfer under Civil Service Law or reachable on the appropriate eligible list for this title and location in accordance with the provisions of Civil Service Law, Rules and Regulations. This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS). While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified. NON-COMPETITIVE MINIMUM QUALIFICATIONS: Taxpayer Services Representative Trainee, Grade 9: One year of experience in a position where primary responsibility is providing information concerning and/or explaining programs, policies, and/or procedures; resolving problems; or reconciling accounts. Or 30 semester credit hours of college-level study. Taxpayer Services Representative 1, Grade 11: Two years of experience in a position where primary responsibility is providing information concerning and/or explaining programs, policies, and/or procedures; resolving problems; or reconciling accounts. Or 60 semester credit hours of college-level study. COMPETITIVE MINIMUM QUALIFICATIONS

• Reachable on the appropriate Civil Service Eligible List for this title and location. OR
• Current New York State employee eligible for transfer in accordance with Civil Service Laws, Rules, and Regulations.
  
  

Note: Advanced Placement in a traineeship is at the discretion of the hiring agency.

Additional Comments

The Department of Taxation and Finance (DTF) strives to provide New Yorkers with the highest level of service possible. To do so, it is of the utmost importance that we recruit and retain a high-quality, skilled, and diverse workforce. Nearly 18 million New Yorkers rely on our employees to accurately apportion funds for schools, roads, medical care, security services, conservation programs, and much, much more. We are committed to administering the state’s tax systems fairly, courteously, and cost effectively We believe the way to do this is to partner the skills, creativity, and ingenuity of our workforce with the best technologies available. When responding to this posting, please include the Vacancy ID# and title in the subject line. Please provide your resume and social security number to determine appointment transfer eligibility.

Note: Due to the nature of this position, newly hired employees will not be eligible to telecommute. After the specified training period, employees may be allowed to submit a telecommuting application in accordance with the Department’s policy and subject to management approval.