Customer Service Program Specialist 1

Minimum Qualifications

• Six years of business experience, including four years of customer

service experience; OR

• An associate’s degree and four years of business experience,

including two years of customer service experience; OR

• A bachelor’s degree and two years of customer service experience; OR
• A master’s degree or Juris Doctor (JD) and one year of customer service experience.

Please be advised that the New York State Insurance Fund does not offer sponsorship for employment visas to employees or potential employees. Candidates sponsored for employment by an organization should be aware of their sponsorship status and the relevant expiration date(s) of that sponsorship before applying to this position.

Duties Description

Responsibilities Include, But Are Not Limited To:

• Handle administrative tasks and coordinate with business units
• Schedule conference rooms and conference center facilities
• Cover supplies management
• Cover visitor and badging programming
• Issue ID Cards
• Monitor alarm and camera security operations
• Facilitate potential vendor coordinating needs with management and maintenance
• Serve as location support for administrative projects
• Assist Human Resources with onboarding new staff
• Maintain the location seating chart
• Facilitate workstation assignments
• Manage the maintenance and security contracts for this location

Additional Comments

For new State employees appointed to graded positions, the annual salary is the hiring rate (beginning of the Salary Range) of the position. Promotion salaries are calculated by the NYS Office of the State Comptroller in accordance with NYS Civil Service Law, OSC Payroll rules and regulations and negotiated union contracts.

Fringe Benefits

• Competitive Compensation.
• Future Career Growth Potential.
• Open and Supportive Team-Based Environment.
• Plentiful Vacation, Personal, and Sick Leave Accruals.
• Paid State and Federal Holidays.
• Full Medical, Vision, and Dental.
• Retirement Options.
• Possibility of Telecommuting, Flextime, and Alternative Work Schedules.

NYSIF Commitment to Diversity, Equity, and Inclusion

The New York State Insurance Fund (NYSIF) prioritizes and champions diversity, equity, and inclusion (DEI) throughout our agency. NYSIF provides equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability, veteran status, or any other protected category under federal, state, and local law. We believe that embracing our differences brings richness, new ideas and experiences to NYSIF, which energizes a creative and innovative work environment. We strive to foster a workplace where diverse individuals are able to participate fully in the decision-making process and have ample opportunity for advancement. We are committed to investing the necessary resources and attention to improving the engagement, retention, and promotion of the extraordinary talent we have.

Executive Order 31 commits New York State government to becoming a model employer for people with disabilities, increasing the participation of people with disabilities in state service and ensuring equal access to opportunities. NYSIF is proud to utilize best practices to recruit, hire, retain, and promote career advancement of individuals with disabilities. This includes special focus on current and prospective employees with the most significant disabilities, such as the use of supported employment, individual placement with support services, customized employment, the civil service sections 55/b and 55/c programs, internships, and job shadowing. If you are a person with a disability and wish to request that a reasonable accommodation be provided for you to participate in a job interview, please send an email to NYSIF’s Reasonable Accommodations mailbox at ra@nysif.com.