What are the responsibilities and job description for the Computer Technical Support Representative position at New York State Senate?
The Technical Support Representative installs and maintains all personal computers, printers and related office peripherals.
Installations, Moves and Modifications:
- Receives, uncrates, and tests new equipment.
- Prepares new devices for delivery, including installation and configuration of necessary hardware, operating systems and application software.
- Works with other technical staff in the creation of standard computer operating systems and application software images.
- Works with network and telecommunications staff to configure computers and printers to work on the Senate network and interface with data and telephony resources.
- Delivers and sets up new equipment in offices.
- Moves, removes and modifies equipment as required.
- Works with Maintenance and Operations to manage stored equipment inventory and to properly process non-functional equipment marked for removal.
Maintenance and Repairs:
- Uses trouble ticketing system to assist offices with equipment problems and requests.
- Diagnoses, tests, repairs and/or replaces equipment as needed.
- Works with help desk, network analysts and telecommunications staff as needed to complete necessary work.
- Requests and coordinates service from relevant computer and printer vendors for vendor-provided maintenance and warranty service.
- Performs preventative maintenance as appropriate.
- Maintains records of equipment and software inventory, trouble tickets, and other relevant documentation as required by Senate internal controls.
Qualifications
- Ideal candidate will have two or more years of hands-on computer service and support experience in a large enterprise environment.
- Job requires strong technical troubleshooting skills, a "can do" customer service attitude, and the ability to manage multiple tasks, and ability to work effectively as part of a team.
- Hands-on experience with the hardware and software used in the Senate (HP, Lenovo, Lexmark, IBM, Cisco, Microsoft, ShoreTel, etc.) preferred. Technical certification a plus. Experience with Apple Mac and Linux helpful.
- Ability to travel and have a clean driver’s license.
- Candidates must be physically able to perform work such lifting and moving equipment.
- Works directly with end users. Requires good communication skills and professional appearance.
- To apply for this position, please reply with a resume and salary requirements
Job Type: Full-time
Pay: $44,000.00 per year
Ability to Relocate:
- Albany, NY 12247: Relocate before starting work (Required)
Work Location: In person
Salary : $44,000
