What are the responsibilities and job description for the Service Desk Engineer position at New York Technology Partners?
Job Details
Role : Service Desk Engineer
Location : Watsonville, CA ( Onsite 5 Days )
Duration : Long Term
Job Description:
Mandatory Skills : OS Imaging/Software Center, AD User management, Desktop Troubleshooting, Service-Now Ticketing Tool
- Active Directory - Account provisioning, OU, security groups, permission mgmt., etc
- O365 - Manage mailbox & Different type of licenses
- End user s tools - M365 tools - Teams, outlook, onedrive config, mgmt & Troubleshooting
- Network Printer config on user devices
- Install tools and software
- OS Imaging process and knowledge on Intune
- Analyze and Troubleshoot OS and Hardware issues
- Ticketing tool - Service now
- Good to have - knowledge on Okta, Citrix functions
- Excellent communication
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