What are the responsibilities and job description for the Front Desk Associate position at New York Tutoring Center?
Responsibilities:
- Must speak BOTH Mandarin Chinese and English
- Greet and welcome clients in a friendly and professional manner
- Check-in and check-out clients, ensuring accuracy of information
- Answer phone calls and provide information to clients or transfer calls to appropriate departments
- Assist clients with questions, requests, and complaints, providing excellent customer service
- Handle reservations and cancellations for diagnostic exams and trial classes, ensuring accuracy of bookings
- Perform data entry tasks, such as updating client information and processing payments
- Coordinate with other departments to ensure smooth client experiences
- Maintain a clean and organized front desk area
- Sell classes and lessons to clients to the best of your ability for a commission.
Requirements:
- Bilingual in Madarin and English
- Previous experience as a Front Desk Agent or in a similar role is preferred
- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Attention to detail and accuracy in handling guest information
- Proficient in computer literacy, including knowledge of Google Docs and Microsoft Office Suite
- Familiarity with office equipment, such as printers, computers, and landline phones
- Ability to handle difficult situations with patience and professionalism
- Knowledge of order entry systems is a plus
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职责：
- 必须会说普通话和英语
- 以友好和专业的方式迎接和欢迎客户
- 签入和签出客户，确保信息的准确性
- 接听电话并向客户提供信息或将电话转接到适当的部门
- 协助客户解决问题、请求和投诉，提供优质的客户服务
- 处理诊断考试和试听课程的预订和取消，确保预订的准确性
- 执行数据输入任务，例如更新客户信息和处理付款
- 与其他部门协调，确保顺畅的客户体验
- 保持前台区域干净整洁
- 尽你最大的能力向客户出售课程和课程以获得佣金。
要求：
- 普通话和英语双语
- 有担任前台代理或类似职位经验者优先
- 优秀的沟通和人际交往能力
- 较强的组织能力和多任务处理能力
- 处理客人信息时注重细节和准确性
- 精通计算机知识，包括 Google Docs 和 Microsoft Office Suite 的知识
- 熟悉办公设备，如打印机、电脑和固定电话
- 能够以耐心和专业精神处理困难情况
- 了解订单输入系统者优先
Job Type: Full-time
Pay: $16.00 - $20.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- Monday to Friday
- Weekends as needed
Ability to Commute:
- Flushing, NY 11355 (Required)
Ability to Relocate:
- Flushing, NY 11355: Relocate before starting work (Required)
Work Location: In person
Salary : $16 - $20