What are the responsibilities and job description for the Account Executive, STSS position at New York Yankees?
Account Executive, Season Ticket Sales & Service
Department: Season Ticket Sales and Service
Reports To: Director, Season Ticket Sales, Retention and Service
Job Status: Full-Time, Non-Exempt
Description:
Building upon our storied legacy, the New York Yankees look to attract the best possible talent not just on the field, but in the front office as well. It is our shared responsibility to maintain the first-class reputation associated with the franchise in all aspects of our business.
The Account Executive, Season Ticket Sales & Service will perform all duties relating to the sales and service of all general seating licenses at Yankee Stadium.
Primary Responsibilities:
- Identify and sell available general seating season tickets on a full, half or partial plan
- Achieve all daily and weekly goals as they relate to activity levels including, but not limited to, calls, appointments and prospecting
- Meet and exceed all weekly, monthly and annual goals related to new business and retention
- Set up and conduct high end presentations to assist in the sales cycle of new general seating
- Maintain high level of customer service to appointed, existing and new clients
- Develop and maintain weekly reports on the service of existing clients, as well as for individual game suites and other inventory areas
- Work closely with Ticket Operations to ensure efficient quality servicing of accounts including, but not limited to, ticket distribution, complaints, suggestions and contract administration
- Involvement with game day responsibilities including, but not limited to, ticket sales, meeting with ticket holders, engaging prospective clients, promotions and sales
- Other duties as assigned
Qualifications and Experience:
- Bachelor’s degree in Sports Management or related field
- Proficiency in Ticketmaster, Archtics ticketing system and Customer Relationship Manager (CRM)
- Proficiency in Microsoft Office (Word, Excel, Power Point)
- Minimum of two years’ sales experience; sports or entertainment industry preferred
- Demonstrated Customer Service experience
- Strong written, verbal and interpersonal skills
- Ability to multi-task and prioritize
- Proven ability to maintain confidential and sensitive information
- Flexible work schedule (including nights, weekends and holidays) and ability work in an outdoor stadium environment
The Salary for the position is 45,000 Commission.
This description is intended to describe the type of work being performed by a person assigned to this position. It is not an exhaustive list of all duties and responsibilities required of the employee. The New York Yankees are an Equal Opportunity Employer. The Company is committed to the principles of equal employment opportunity for all employees and applicants for employment.
