What are the responsibilities and job description for the Applicant Experience Manager position at Newark Electrical JATC?
Applicant Experience Manager
Location: Newark Electrical JATC – Heath, OH
Employment Type: Full‑Time, Salaried
Salary: $40,000–$50,000 per year, commensurate with experience
Total Compensation Package (Over $40k/year):
- Paid Health Fund valued at $10.70/hour
- Retirement plan valued at $9.00/hour
- One week paid vacation annually
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About Us
The Newark Electrical Joint Apprenticeship & Training Committee (JATC) trains the next generation of skilled electricians. We’re expanding our team and seeking an organized, customer‑focused professional to guide prospective apprentices through our application and enrollment process.
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Position Summary
As our Applicant Experience Manager, you will be the primary point of contact for all Apprenticeship and Pre=Apprenticeship applicants. You’ll own the end‑to‑end application process—answering questions, tracking progress, troubleshooting technical issues, and ensuring every candidate receives a clear, professional experience.
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Key Responsibilities
- Manage and track all incoming apprenticeship applications from initial inquiry through onboarding
- Respond promptly to phone, email, and in‑person inquiries; prioritize and relay messages when needed
- Review application materials for completeness and accuracy; follow up on missing information
- Schedule interviews, assessments, and orientation sessions
- Provide basic computer and software troubleshooting support to applicants and office staff
- Maintain organized digital and physical records; generate regular reports on application metrics
- Identify opportunities to improve process efficiency and candidate satisfaction
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Qualifications
- Minimum two years’ experience in customer service, administrative support, or similar role
- Strong verbal and written communication skills
- Excellent organizational ability with attention to detail
- Proficiency with Microsoft Office and Google Workspace; comfortable troubleshooting basic technical issues
- Ability to manage multiple priorities in a fast‑paced environment
- Experience with applicant tracking or CRM systems is a plus
- Bilingual (English/Spanish) preferred but not required
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Why Join Newark Electrical JATC?
You’ll play a pivotal role in building our apprenticeship pipeline while enjoying a competitive salary and a benefits package that significantly increases your total compensation. You’ll work in a supportive, mission‑driven environment dedicated to workforce development and community impact.
Job Type: Full-time
Pay: $40,000.00 - $50,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
Salary : $40,000 - $50,000
