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Entry Level Customer Enrollment Representative

Newbern Excel
Dallas, TX Full Time
POSTED ON 1/12/2025 CLOSED ON 2/6/2025

What are the responsibilities and job description for the Entry Level Customer Enrollment Representative position at Newbern Excel?

We are a dynamic and diverse brand holdings company that values family, community and our clients. We are seeking enthusiasticCustomerEnrollment Representatives to join our team and play a key role in delivering top-notch solutions and services to ourcustomers. The daily duties will consist of overseeingclientrelations, producing and managing sales within a designated region, and leadingcustomerservice efforts. We work closely with a portfolio of brands, enhancing their communication strategies to connect with target audiences. Our mission is to transform consumerengagement, driving increased brand presence, market share, and revenue. By utilizing relationship-focusedcustomerservice, emotional intelligence, and problem-solving, we tailor products and services to meet consumer needs—boosting both short-term and long-term brand success.

Key Responsibilities:

  • Provide detailed product and service information that aligns withcustomerneeds
  • Create memorablecustomerexperiences by actively listening, addressing concerns, and handling objections
  • Execute marketing strategies and sales initiatives in assigned territories to engagecustomersand build strong brand relationships
  • Track and report on market success metrics
  • Collaborate on new marketing campaigns to enhance brand exposure and attract new business
  • Addresscustomerissues with professionalism, escalating concerns when necessary
  • Work closely with management and the sales team to assesscustomerservice approaches and identify areas for improvement
  • Ensure a seamlesscustomerjourney from initial contact to product delivery and installation
  • Comply with all company andclientguidelines
  • Grow into a recruiting role, learning to train and mentor new team members while managing personal responsibilities

Qualifications:

  • Bachelor's degree preferred, or equivalent experience incustomersupport, service management, or sales
  • Eager to learn, open to feedback, and willing to step out of comfort zones
  • Ability to work collaboratively in a team-focused, family-like environment or independently while achieving goals
  • Driven to grow both personally and professionally, with a solution-oriented mindset
  • Comfortable in a visible,customer-facing role with strong communication skills
  • Capable of effective time management, multitaskingcustomerservice tasks while meetingclientgoals

If you're excited about this opportunity, please submit your resume, salary expectations, and preferred start date. As an equal opportunity employer, we are committed to diversity and inclusivity and welcome applicants from all backgrounds.

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