What are the responsibilities and job description for the Entry Level Customer Enrollment Representative position at Newbern Excel?
We are a dynamic and diverse brand holdings company that values family, community and our clients. We are seeking enthusiasticCustomerEnrollment Representatives to join our team and play a key role in delivering top-notch solutions and services to ourcustomers. The daily duties will consist of overseeingclientrelations, producing and managing sales within a designated region, and leadingcustomerservice efforts. We work closely with a portfolio of brands, enhancing their communication strategies to connect with target audiences. Our mission is to transform consumerengagement, driving increased brand presence, market share, and revenue. By utilizing relationship-focusedcustomerservice, emotional intelligence, and problem-solving, we tailor products and services to meet consumer needs—boosting both short-term and long-term brand success.
Key Responsibilities:
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Key Responsibilities:
- Provide detailed product and service information that aligns withcustomerneeds
- Create memorablecustomerexperiences by actively listening, addressing concerns, and handling objections
- Execute marketing strategies and sales initiatives in assigned territories to engagecustomersand build strong brand relationships
- Track and report on market success metrics
- Collaborate on new marketing campaigns to enhance brand exposure and attract new business
- Addresscustomerissues with professionalism, escalating concerns when necessary
- Work closely with management and the sales team to assesscustomerservice approaches and identify areas for improvement
- Ensure a seamlesscustomerjourney from initial contact to product delivery and installation
- Comply with all company andclientguidelines
- Grow into a recruiting role, learning to train and mentor new team members while managing personal responsibilities
- Bachelor's degree preferred, or equivalent experience incustomersupport, service management, or sales
- Eager to learn, open to feedback, and willing to step out of comfort zones
- Ability to work collaboratively in a team-focused, family-like environment or independently while achieving goals
- Driven to grow both personally and professionally, with a solution-oriented mindset
- Comfortable in a visible,customer-facing role with strong communication skills
- Capable of effective time management, multitaskingcustomerservice tasks while meetingclientgoals
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