What are the responsibilities and job description for the Customer Service Representative position at Newberry Opera House?
The Newberry Opera House is currently seeking qualified applicants for an excellent opportunity as a part-time Customer Service Representative in the Box Office. The Box Office Customer Service Representative provides ticketing services for all events by providing patrons with an outstanding customer experience. Hours will vary based on the show schedule.
POSITION RESPONSIBILITIES (include but are not limited to)
- Provide a high level of customer service to all NOH guests in a friendly, welcoming, and efficient environment.
- Contribute to the environment of the box office by maintaining a positive attitude and genuine interest in helping others.
- Process phone and in-person orders using Salesforce a web-based CRM system.
- Assist with a night of show walk-up sales and will call distribution.
- Follow proper cash handling procedures and reconcile daily transactions.
- Troubleshoot customer concerns, requests, and/or complaints in a timely, courteous, and informed manner.
- Maintain current and in-depth knowledge of schedule, events, and all sellable items.
- Understand and uphold purchasing policies.
- Maintain quality database entry practices when completing regular database maintenance projects.
QUALIFICATIONS
- Customer service experience
- Strong written, verbal, and interpersonal skills.
- Skill using computer software programs including point of sale systems and Microsoft Word, Excel, and Outlook is a plus.
- Knowledge of basic cash handling procedures.
- Works well independently and in a group setting, a true team player.
- Ability to remain calm under pressure and assist in unanticipated duties as needed.
- Ability to perform necessary functions in ticketing software.
- Ability to work in a call center environment including extended periods of sitting at a personal computer.
- Ability to work a flexible schedule including days, evenings, weekends, and holidays as assigned.
You may submit a resume to Nydia Garcia, Ticketing & Group Operations Manager by email or by stopping by 1201 McKibben St. Newberry (use McKibben entrance) or Call 803-276-6264 for more information.
Job Type: Part-time
Pay: From $10.00 per hour
Benefits:
- Employee discount
Schedule:
- Day shift
- Monday to Friday
- Night shift
- Weekends as needed
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 1 year (Required)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Work Location: In person
Salary : $10