Front of House Coordinator

POSITION: Front of House Coordinator (FOHC)

TYPE: (Part Time, hourly, Non Exempt) 30 hours per week maximum, Flexible schedule, with weekends and evenings as required.

REPORTS TO: Programming and Guest Experience Manager

General

As an integral part of the frontline of our organization, the FOHC oversees all front of house operations before, during, and after a performance. It is the responsibility of the FOHC to ensure an excellent patron experience while they are on-site for performances, and to be the on-site authority in the event of an emergency. This position oversees all front of house staff and volunteers and works in tandem with the box office during performances. Hours may vary depending upon performance schedules.

Primary Responsibilities

· Ensure the highest level of customer service.

· Continue to develop Ambassador (volunteer) program, focusing on recruitment and retention.

· Develop and maintain current and in-depth knowledge of schedule, events, and all sellable items and updates.

· Oversee front of house operations for performances.

· Ability to obtain an in-depth knowledge of Patron Manager – a web-based CRM and ticketing system and box office operations.

· Manage and train lead ushers and volunteers

· Coordinate lead usher and usher schedules for performances and add-on events

· Communicate regularly with the Programming & Guest Experience Manager and Ticketing Operations Manager to share complete and accurate information.

· Adhere to performance schedule timelines and communicate with stage management and box office during pre-show, performance, and post-show periods

· Greet and assist audience members, including offering special assistance to people with disabilities

· Address on-site patron concerns, questions, and problems.

· Oversees FOH staff and volunteers on show nights.

· Manage emergency protocol for all front of house staff and volunteers.

· Act as the on-site authority in the event of an emergency until a director on duty can arrive.

· General clerical duties, including cash management on occasion.

· Other duties as assigned to support the needs of the department and organization.

Minimum Requirements and Competencies

High School Diploma or GED; a minimum of 3 years of experience in cultural and event planning is preferred.

To be successful in this role, the ideal candidate should also have:

· A passion for the NOH mission and an ability to inspire others to get involved.

· Strong networking, presentation, and relationship building expertise.

· High level of computer literacy with proficiency in working with Office, Google Docs, and relevant social media skills.

· Prefers experience working with Salesforce, Facebook, Google Ads Search and Display, Adobe/Canva editing and design software, MS Office, Photoshop, and/or Premiere Pro/Illustrator.

Compensation is commensurate with experience and ability.

Interested applicants are invited to apply by sending a resume to TJ@NewberryOperaHouse.com

Job Type: Part-time

Pay: $13.00 - $16.00 per hour

Expected hours: No more than 30 per week

Shift:

• Day shift
• Evening shift
• Morning shift
• Night shift

License/Certification:

• Driver's License (Required)

Ability to Commute:

• Newberry, SC 29108 (Required)

Ability to Relocate:

• Newberry, SC 29108: Relocate before starting work (Required)

Work Location: In person

Salary : $13 - $16