What are the responsibilities and job description for the Assistant Manager/Leasing Agent position at Newbury Living?
Newbury Living is seeking a knowledgeable Part-Time Assistant Manager for an affordable property. The Assistant Manager works closely with the Property Manager in order to complete day-to-day aspects of property operations.
Principal Working Relationships
- On-Site Property Manager
- On-Site Maintenance Technician(s)
- District Personnel
- Outside Vendors
- Windsor Compliance Staff
Essential Knowledge, Skills and Abilities
- Ability to handle multiple priorities
- Strong organization of materials and responsibilities
- Customer Service and interpersonal skills to meet with prospects and current residents
- Good verbal and written communication skills
- Attention to detail to ensure accuracy
- Able to perform simple mathematical calculations
- Problem-Solving to find effective solutions for a variety of potential issues
- Knowledge of rental contracts and fair housing laws
Resident/Tenant Relations
- Present an outgoing, cheerful and confident demeanor.
- Be out and about throughout the day, not hesitating to leave the office to move throughout the building for inspections, tours, visits and activities.
- Understand and adhere to Fair Housing Laws
- Coordinate with Maintenance Technician on turnovers with regards to the scope of work and timing.
- Schedule and conduct move-in and transfer meetings with applicants once they’ve been approved.
- Thoroughly explain the lease, rules and regulations, all addenda and program-specific documents to the resident(s).
- Enforce provisions set forth by the property’s Lease and Rules & Regulations
- Collect, process and deposit rent payments.
- Continually monitor account balances until past due balance is paid.
- Monitor and schedule use of common and/or community areas and amenities.
- Respond to emergencies in a timely fashion in order to prevent damage to the building(s) or equipment, and maintain the safety and well-being of residents.
- Provide admittance when a resident has locked him/herself out (if Caretaker or Trustee not in place at the property)
- Perform regular apartment inspections according to district schedule, and follow up on lease violations
- Accept Service Requests from residents accurately
- Handle tenant complaints in a professional manner that is compliant with Company policy, Fair Housing laws and program rules.
- Obtain 3rd party verifications of income, assets and expenses. Submit verifications to appropriate personnel for approval.
- Conduct Move-out inspections with a maintenance technician and the resident(s) if the resident is available.
- If required per the property program, conduct annual and interim recertification procedures in line with the program’s requirements.
- Compose and distribute resident communications (newsletters, memos, notices, etc.)
- PRN as a Certification and Leasing Specialist
- Assist Property Manager with other duties as appropriate.
