What are the responsibilities and job description for the Senior Branch Operations Manager position at Newburyport Five Cents Savings Bank?
Overview:
Newburyport Five Cents Savings Bank is a community-focused institution seeking an exceptional leader to manage its banking operations. This role involves overseeing daily branch activities, ensuring seamless customer experiences, and driving business growth.
Key Responsibilities:
- Serve as a key member of the management team, collaborating with Market Managers to achieve business objectives.
- Supervise and motivate retail employees to deliver exceptional customer service and drive sales growth.
- Ensure operational excellence through cash handling, account maintenance, and facility management.
- Promote bank services, expand customer relationships, and participate in business development initiatives.
- Develop and implement effective marketing strategies to enhance brand awareness and attract new customers.
- Analyze and address performance gaps, implementing improvements to optimize branch efficiency and productivity.
- Lead by example, demonstrating a commitment to professionalism, teamwork, and continuous learning.
Requirements:
- Bachelor's degree or equivalent experience in a related field.
- At least 5 years of increasingly responsible customer service/supervisory experience within a banking environment.
- Proven ability to work effectively in a fast-paced environment, managing multiple priorities and deadlines.
- Excellent communication, leadership, and problem-solving skills.
- Strong knowledge of banking products and services, with a focus on commercial lending and deposit operations.
