Demo

Gallery Attendant

Newcap, Inc.
Pittsburgh, PA Part Time
POSTED ON 4/3/2025
AVAILABLE BEFORE 5/2/2025
The Gallery Attendants are reliable, strong customer service-oriented individuals who combine the responsibilities of gallery safeguarding with conveying museum information. Gallery Attendants are responsible for overseeing the gallery spaces (The Frick Art Museum [FAM] the Car & Carriage Museum [CCM] and Clayton) and protecting the art and exhibits while ensuring a positive museum experience by providing exemplary customer service. The Gallery Attendants are key members of the Frick’s visitor-centered staff.

Must have a commitment to fostering a workplace culture of Equity and Inclusion.

Reports to: Safety/Security Manager

Hours: Varied hours, evening and weekend hours required up to 28 hours/week

Status: Part-time, hourly

Hourly Rate: $15.91

Responsibilities

  • Commitment to fostering a workplace culture of equity and inclusion.
  • Serve as a liaison to visitors while promoting safety of the museum, communicate clearly and consistently with visitors to ensure a positive museum experience.
  • Enforce museum guidelines in a clear and friendly manner.
  • Assist in visitor data collection.
  • Monitor visitors in gallery spaces to provide smooth flow of visitation, prioritize artwork and visitor safety during regular museum hours, onsite programs, and special events.
  • Serve as internal first responders, including by assisting visitors and staff with basic first aid and by contacting emergency services as needed.
  • Completes and submits internal incident reports as needed.
  • Monitor site‐wide HVAC system and troubleshoot basic problems with the proprietary software.
  • Assists in monitoring temperature and humidity levels throughout FAM and CCM which may include monitoring basic operations of the HVAC equipment, responding to alarms, tracking history, etc.
  • Works in Clayton, FAM and the CCM to ensure that visitors, staff, and the collections are properly attended to.
  • Attend staff exhibition trainings, museum-wide trainings, and all staff meetings as able.
  • Handles other duties as requested.

Qualifications

  • Enthusiastic attitude with experience in customer service.
  • Able to engage the public in a friendly professional manner.
  • Comfortable interacting with individuals of all ages, abilities, and backgrounds.
  • High degree of reliability and trustworthiness.
  • Computer experience with Windows required; experience with Windows based security systems preferred.
  • Clearance of a criminal background check.
  • Flexibility in scheduling to cover other shifts as needed and the ability to respond quickly to scheduling changes.
  • Successful completion of museum-sponsored verbal de-escalation, first aid, and CPR training.
  • Physical ability to access all areas of Clayton, Frick Art Museum, and Car and Carriage Museum (includes stairs).
  • Must be able to work occasional evening events (opening receptions, performances, educational programs)

The Frick Pittsburgh is an Equal Opportunity Employer that is committed to fostering a workplace culture of accessibility, inclusion, diversity, and racial equality and urges all qualified diverse applicants to apply.

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