What are the responsibilities and job description for the Fireplace Service and Maintenance Technician position at Newco Dealers Wholesale?
Stop! Before you decide to apply for this job, I want you to ask yourself a few questions. And I want you to really think about your answers, because your honest responses to these questions will help you determine if Dealers Wholesale is right for you.
- Do you take ownership of your responsibilities and commitments, both to yourself and to others? Or do you pass the buck, point fingers, and make excuses?
- Do you go out of your way to collaborate with others and be of service to others? Or do you work in silos, and choose to serve your own agenda before the larger team?
- Do you proactively take the initiative to solve problems that arise? Or are you content to point out the problem and wait for someone else to solve it?
- Do you drive toward excellence in everything you do, and work to be better every day than the day before? Or do you settle for mediocrity rather than continually improving?
At Dealers Wholesale, Character and Core Values come first. We can teach you how to be a great Service Technician on our Team, but we cannot teach you how to be a Right Person for our Culture.
If it sounds like our standards are high, it’s because they are! If you are attracted to being a part of an elite team that Strives for Excellence every single day, then I invite you to hit the Apply button. If you are unwilling to be held Accountable to these standards, then I invite you to keep looking – the right job is out there for you!
What we bring to the table:
- We work for a Cause. Dealers Wholesale and the products we sell provide Warmth, Comfort, and Security. We are intentional about giving back to the communities in which we do work.
- We encourage and enable growth and development. In the first half of 2021, we promoted 10% of our team members to the next step in their career with us!
- We provide a family atmosphere. People here care about one another, and it shows.
- Accessible and approachable leadership team. It goes beyond an “open door policy” – it’s more like a “come on in!” policy.
- We believe in a people-first culture. Our organization makes decisions with the individual people who work here in mind.
- We have fun! Weekly push-up challenge, popcorn Fridays, family picnics, annual chili cook-off, etc.!
- We are stable. We have been in the Indianapolis community since 1963, we have survived recessions, fires, and COVID-19 – and we continue to grow!
- Competitive benefits package, paid holidays, flexible work arrangements, and much more.
What you bring to the table:
- You confidently answer “Yes!” to the first half of each question above
- High school diploma or equivalent
- Two years’ work experience in a trade or construction related field- general contracting or HVAC knowledge a plus
- Understanding of gas or LP components; electrical switches, fans, remote controls; chimney roofing and flashings
- Mechanical aptitude
- Familiarity with industry safety regulations (OSHA requirements)
- Ability to lift heavy material (75 lbs. or more)
- Self-motivated work ethic / ability to work efficiently and problem solve
- Effective verbal and written communication skills
- Valid driver’s license
- Exemplify Dedication, Positive & Professional Attitude
What you will do:
The Fireplace Service Technician provides professional in-home and pre-settlement service calls on fireplaces. Perform all duties with the highest levels of customer service, safety, professionalism, attention to detail, and integrity. Focuses on being easy to do business with. Expected to comply with all safety requirements needed for each job site. There is daily communication required with other employees, supervisors, and managers. The individual is expected to exhibit the core values of the company – to Own It, Work as One Team, Find a Way, and Play to Win.
- Contact customers in advance of service call to maintain accuracy in scheduling
- Repair and replace fireplace components when needed to resolve operating problems
- Ensure each unit is operating per manufacturer’s specifications
- Provide preventative maintenance and service for fireplace accessories and other related services in existing occupied residential homes
- Assist service coordinators by providing needed information and helping to resolve problems
- Initiate gas fireplace start-ups and provide homeowner instructions
- Maintain professional image with all customers and builders through commitment to total customer satisfaction
