Director of Operations

Job Summary:

NewEdge Advisors is a rapidly growing wealth management firm, made up of independent financial advisors that all share the belief that every client is unique and deserves more than ordinary service. Our mission is to give established advisors more time and resources to focus on their clients and practices. We do this by striving to make our advisors’ challenges our own. Supporting our advisors is our only success.

We provide independent financial advisors transition support, compliance support, real estate solutions, human resources support, marketing solutions and information technology support so that they can focus their attention where it matters most, their clients. When advisors choose to become independent, many believe that the best way to run their practice efficiently and profitably is through partnership, economies of scale and shared resources. NewEdge Advisors serves this market.

NewEdge Advisors (NEA) is looking for a highly skilled leader with a positive attitude who enjoys problem-solving and meeting the needs of our advisor base & home office staff.

The Director of Operations will be a key leader within the firm, responsible for overseeing and optimizing core operational functions, including custodial operations & onboarding, account administration, data management, billing, and advisor compensation. Reporting to the Chief Operating Officer, this individual will lead efforts to enhance operational efficiencies, ensure regulatory compliance, and drive process automation to support the firm’s continued growth. The ideal candidate will be in the New Orleans, LA, area. Remote candidates are encouraged to apply.

Responsibilities:

Operational Leadership & Process Optimization

• Enhance, automate, and streamline operations processes to improve efficiency and accuracy.
• Project manage firm-wide operations initiatives, including transitioning to a singular operations & service platform and implementing new workflows identified by RIA leadership.
• Collaborate with key stakeholders to analyze and optimize technology use across the firm, particularly in systems such as Softek Nexus & Quantum, Orion, AdvisorBOB, and Salesforce.

Custodial Operations & Client Onboarding

• Supervise the end-to-end client onboarding process, ensuring all agreements, paperwork, and documentation are completed accurately and in compliance with regulatory requirements.
• Serve as the escalation point of contact for escalated account administration issues requiring agreement review and approval.
• Ensure all custodial reporting and documentation is maintained accurately and efficiently for audit requests.

Billing, Compensation & Data Management

• Oversee quality control checks to ensure accurate tracking of account billing details, including client information, account status, and rebates.
• Manage and implement procedures to maintain data integrity across financial operations systems, ensuring accuracy in billing and compensation.
• Liaise with accounting and finance to ensure revenue and expenses are booked properly.
• Assist with mergers and acquisitions, ensuring smooth transitions in data, billing, operations, and advisor compensation.

Training & Development

• Host quarterly systems training sessions to educate advisors and staff on operational workflows and technology.
• Develop advisor-facing training materials in collaboration with the marketing team, utilizing video, digital, and print formats.
• Work closely with managers to provide ongoing training on key financial operations systems based on advisor needs.

Qualifications:

• 5-10 years of experience in RIA operations, broker dealer operations or related fields.
• Experience with Fidelity, Raymond James, Schwab, Goldman Sachs and/or LPL Clearing preferred.
• Experience with a proven track record of managing cross-functional teams and processes.
• Experience managing staff and building a team to support growth and scale in an organization.
• Bachelor's or master's degree in Finance, Economics or other business-related field or equivalent professional experience.
• Skill in operating various databases and software programs (i.e., Microsoft Office, Orion, Salesforce, Power BI, Tableau, etc.). Expertise in Microsoft Excel.
• Ability to communicate professionally in writing or verbally with co-workers, advisors, and other business units as required.
• Ability to organize, prioritize, and handle multiple tasks within established timeframes.
• Ability to investigate, research, and resolve problems.
• Ability to explain complex information clearly and concisely.
• Ability to pay close attention to detail, meet or exceed deadlines and implement quality control processes to check for accuracy.
• Ability to collaborate and provide recommendations.
• Ability to communicate and project a positive, professional attitude with co-workers, customers, and various business contacts in person and over the telephone.
• Ability to develop professional relationships and maintain confidentiality.
• Ability to continually stay updated with new information.
• Ability to be at work on a regular and predictable basis.
• FINRA SIE, Series 7 and/or 65/66 are a plus.